Bin collection questions

Find out all you need to know about about our bin collection service.

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We collect your household bins every week or every fortnight. Make sure you put your bins out for collection the night before, as the collection starts early.

Where and how should I place my bins?

Put your bins on the nature strip, ensuring that you:

  • don’t overload your bins (maximum 75kg)
  • don’t place items on top of or next to your bins
  • try and bring in your bin on the day we collect it
  • don’t block roads, driveways or footpaths
  • leave at least half a metre between bins and other objects
  • place your bins facing towards the road
  • avoid trees, parked cars and overhead power lines.

The truck missed my bin — what do I do?

Leave your bin on the nature strip in case the truck is late. Trucks don’t always visit your street at the same time of day.

After that, report the missed bin on our online request system or by calling us on 9524 3333. We’ll then empty your bin by the end of the next working day.

What if I put my bin out too late, or not at all?

It’s your responsibility to put your bin out on time and it’s not practical for the garbage truck to return. Please ensure you put your bin out the night before collection.

My bin has gone missing

We’ll replace missing bins at no charge. Contact us on 9524 3333.

My bin is damaged

We'll repair or replace your damaged bin. Report your damaged bin on our online request system or by calling us on 9524 3333.

My bin has been left in my driveway or on the street after collection

If this happens, please let us know. We should return bins to the nature strip after we empty them.

My bin needs cleaning

We have negotiated an arrangement with The Bin Butlers who can offer you a competitive price on their bin cleaning.

If you would like to book a bin cleaning service, contact Bin Butlers directly on 1300 788 123 or visit*

To receive your discount when booking online:

  • choose your options
  • go to cart or checkout
  • add your coupon code which will be dictated by how many bins you require cleaning
  • your coupon code will be your postcode-1bin or postcode-2bin or postcode-3bin (eg. 3204-2bin)

*By accessing this link you will be leaving the Glen Eira City Council’s website. If you engage The Bin Butlers’ services, you will be entering into a separate transaction with The Bin Butlers, which is subject to The Bin Butlers’ terms and conditions of use. Glen Eira City Council is not a party to and does not accept responsibility for any transaction between The Bin Butlers and its customers and is not liable for any loss or damage resulting from use of The Bin Butlers’ website or services provided by The Bin Butlers.


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