How to raise issues with us

We welcome your ideas, input and feedback. There are a range of ways you can raise issues with us and influence our decisions.

Contact our Service Centre

You can contact our Service Centre by calling 9524 3333, completing an online enquiry or emailing

Operating hours:
Monday, Wednesday to Friday: 8am–5.30pm
Tuesday: 8am–7.15pm

Contact a Councillor

The easiest way to raise an issue with one of our Councillors is to contact them directly. Councillors also attend a range of Council and community events, giving you the chance to raise issues with them.

For more information, visit our Councillors page.

Submit a question at a Council meeting

As a valued member of the public, you can submit a question online, or by letter, fax or email. We will incorporate your question in full (including all personal information) into the agenda and minutes of the relevant Council meeting.

Submit a question at a Council meeting online.

Lodge a formal request or complaint

You can lodge a customer request or complaint in person at our Service Centre, or by telephone or email.

You can also complete our online enquiry or complaint form.

Present a petition

If you have a petition, you can submit it to us directly by using our specific format. Find out about how to submit a petition.