Due to the COVID-19 restrictions

our Customer Service Centre at Town Hall is closed. We are still receiving and responding to requests and questions via phone and through online channels. Find out more about COVID-19 and what Council is doing in our COVID-19 services update.

Ask a question

We’re a democratic, representative body which welcomes your participation and bona fide questioning of our activities and decision-making.

For the continued good health of our community and to help prevent the spread of COVID-19, it has been decided that the Public Participation section at Council meetings has been cancelled until further notice.  We request community members watch the Council meetings using livestreaming on Council’s website http://webcast.gleneira.vic.gov.au/ .

Please see below the changes to the Council Meeting Question Guidelines adopted by Council at the 7 April 2020 Ordinary Council Meeting with a link to these Guidelines.

As a member of the public, you can ask us questions at any time by submitting your question on-line, letter, fax or email.

Public questions must be received by Council no later than 12 noon on the business day before the meeting. Our Written Public Questions to Council guidelines (PDF, 133KB) summarise the requirements for public questions, as set out in as referred to in clause 37 of the Glen Eira City Council – Council Meeting Procedure 2019 (PDF, 283KB) and you should read them before submitting a public question to an Ordinary meeting.

Council may resolve to hold Public Question time at an earlier stage of each Council meeting The guidelines will be amended to advise that you do not have to be present at the meeting for your questions and the responses to be included in the minutes.  All other Written Public Question Guidelines remain in force. 

Options for submitting a question:

  1. online (complete form below)
  2. email publicquestions@gleneira.vic.gov.au
  3. fax (clearly stating Public Question – Fax no: 9524 3358)

As a result of the impact of COVID-19, public participation previously available at Council Meetings has been cancelled.

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The personal information requested on this form is required under Glen Eira City Council Local Law 2009, Clauses 230 and 232, and in accordance with the guidelines under Clause 230.

If you do not provide the personal information your question will not meet the requirements of the Local Law and Council will not consider it or answer it as a public question.

Public questions, by their nature, are a public and transparent means of making enquiries of Council. Council is obliged under the Local Government Act 1989 (Vic) to prepare public minutes of each Council meeting which accurately reflect the business and proceedings of each meeting. Additionally, clause 232 of the Local Law specifically requires public questions which are read at a meeting, and the answers given, to be recorded in the minutes of that meeting.

You may access personal information Council holds about you. Enquiries in the first instance should be directed to Council’s privacy officer at privacy@gleneira.vic.gov.au