Report an issue or request a service
If you need to report an issue or request a service in Glen Eira you can complete an online service request.
Please provide all relevant facts, and where possible include dates, times, locations and contact names. If you have an email address and mobile phone number, it is helpful to include these too.
If your matter is of an urgent nature where there is a risk to the safety of people or property, contact us on 03 9524 3333.
Alternatively, you can use Snap Send Solve. Free to download from the App Store and Google Play, Snap Send Solve is a platform that eliminates the complexity of knowing where and how to report incidents on the spot. You are encouraged to report issues with trees, pavement problems, graffiti, dumped rubbish, broken streetlights, trolleys, water faults or any areas of concern in the local community via the application.
Easy to use, reports using Snap Send Solve take less than 30 seconds to make.
- Open the app
- Start a new report
- Confirm the location of the issue
- Confirm the Incident Type
- Snap a photo
- Press send
The application forwards the incident through to the correct council or relevant authority.
Ask a question
Feedback, compliments and complaints
Your feedback is important in making sure we continue to improve our service.
We welcome suggestions or comments about anything we do. If we have done something well or provided an exceptional service, it would be great to hear from you.
See our internal review process and policies for more information about how we investigate and resolve complaints.
If you would like to make a complaint about an infringement you need to request an infringement review.
Have Your Say
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Other ways to contact us
Our Customer Service counters at Town Hall are open Monday to Friday, 8am to 5.30pm. You can also contact the team via phone and through online channels.
Ways to contact us are:
Available on our website Monday to Friday from 9am to 5pm.
Contact our Service Centre by emailing email@example.com
Send mail to: PO Box 42, Caulfield South, Victoria 3162
Relay and accessible services
Internet relay users connect to NRS then ask for 03 9524 3333
Teletypewriter (TTY) on 133 677 and ask for 03 9524 3333
Speak and Listen (speech-to-speech) users can call 1300 555 727 then ask for 03 9524 3333