Our phone lines will be unavailable from 2pm Wednesday 29 May due to a phone system upgrade.

You can contact us via live-chat on our websites, email or visit our customer service centre or council facilities. We anticipate the phone lines will be back online by start of business on Thursday 30 May. 

How to pay your rates

There are several ways to pay your Glen Eira City Council rates, including online, BPAY, phone, direct debit and Australia Post.

On this page

The default option for paying your rates is via quarterly instalments, which are due on the following dates:

  • 30 September
  • 30 November
  • 28 February
  • 31 May

If, for convenience, you wish to pay all instalments in advance by 30 September, you may.

We offer a number of payment methods for paying your rates.

Online

Make online credit card payments using our secure online payments portal.

Phone

Make a Mastercard or Visa payment by calling 1300 789 726.

Our phone payment line is open 24 hours and is available from most phones. You’ll be charged the cost of a local call, with mobiles costing extra.

Phone payments are recorded on statements as ‘Glen Eira City Council’.

Direct debit

Paying via direct debit means you won’t need to keep track of due dates or worry about late payments. 

You can choose one of the following options:

  • Quarterly (four payments) — amounts to be deducted on 30 September, 30 November, 28 February and 31 May (or next working day)
  • Monthly (10 payments) — amounts to be deducted on the first working day of the month from September to June

Any arrears from previous financial years must be cleared before this option can be activated.

If you want to change your account details, we need to receive the Direct Debit Request form at least 14 days before the next debit day. If you want to cancel your direct debit arrangement, we need to receive written authority at least 14 days before the next debit day.

Please note: if direct debits are dishonoured three times consecutively, this will result in the cancellation of your direct debit arrangement. Please arrange for your rates to be paid via alternative payment options or contact Council if you require further assistance.

Register for or update your direct debit online

If you would like us to deduct payments from your credit card, register with our secure registration site by entering your Bpay reference number on your rates notice. 

To register online or update existing credit card details, select Rates direct debit below.

Register for or update your direct debit form

If you’d like us to deduct payments from your bank account, download the Direct debit request form (PDF, 134KB)**, and forward to Council.

Send the completed direct debit form by:

  • mail: Glen Eira City Council, PO Box 42, Caulfield South, Victoria 3162
  • email: mail@gleneira.vic.gov.au
  • in person: Glen Eira City Council, corner Glen Eira and Hawthorn Roads, Caulfield

** If you are already on direct debit from your bank account there is no need to reapply unless you wish to switch to credit card. If your bank account details have changed you will need to reapply using this form.

BPAY

Make payments from your credit card or bank account using BPAY. Just enter BPAY Biller Code 73106 and your 13-digit reference number, as detailed on your rate and valuation notice.

BPAY View®

Register for BPAY View and say goodbye to paper bills.

You’ll get an email, SMS or bank message reminder*, and pay your rates via a secure online or mobile system†. You can also store your rates notices for convenient access.

Sign up in three simple steps:

Log into your online banking account

Look for the BPAY View or view bills section

Register your bills using BPAY Biller Code 73106 and your 13-digit reference number, as detailed on your rate and valuation notice. Your name should be exactly as it appears in the address block of your rate notice.

For further information, visit the BPAY website.

BPAY® and BPAY View® are trademarks of BPAY Pty Ltd ABN 69 079 137 518.

*Notification options may vary for each financial institution. Contact your financial institution for further information and terms and conditions. †Subject to availability of funds.

Australia Post

You can pay at any post office or post office agency by cash, cheque or EFTPOS. You must present the rates notice to make your payment.

Please make cheques payable to ‘Glen Eira City Council’, crossed ‘Not negotiable’.

Mail

Detach the payment slip from the rates notice and mail with payment to:

Glen Eira City Council
PO Box 42
Caulfield South, Victoria 3162

Please make cheques payable to ‘Glen Eira City Council’, crossed ‘Not negotiable’.

We don’t issue receipts for payments received through the mail.

Note

By clicking on 'Pay your rates online' and 'Rates direct debit' you will be leaving the Glen Eira City Council’s website. Any transaction made through the Westpac website is subject to the terms and conditions of use of that site. Glen Eira City Council accepts no responsibility for any transaction or other usage made of the Westpac site and is not liable for any loss or damage resulting from use of that site.