We support residents who are experiencing difficulty in paying rates.
Rates financial hardship
We encourage ratepayers who can continue to make payment (or part payment) of their rates to please do so.
We encourage ratepayers who are unable to pay their rates by the due dates to enter into a payment plan which would reduce the amount of debt owing.
Penalty interest will apply for the 2022-23 financial year. Interest is calculated from the due dates and rate payers are encouraged to pay on or before these dates.
In accordance with The Penalty Interest Rate Act 1983, the current interest rate is 10%. The first interest rate calculation will be effective after the first instalment due date of 30 September 2022.
We will make reasonable attempts to contact a rate payer about their overdue rates. This may include a reminder notice, debt letter, email, or phone call.
Talk to a counsellor for help managing your debt. Services are free and confidential.
National Debt Helpline
Website: National Debt Helpline
Phone: 1800 007 007
Small business support: 1800 413 828