Rates financial hardship

We support residents who are experiencing difficulty in paying rates.

On this page

We encourage ratepayers who can continue to make payment (or part payment) of their rates to please do so.

Payment Plans

We encourage ratepayers who are unable to pay their rates by the due dates to enter into a payment plan which would reduce the amount of debt owing.

Penalty interest will apply for the 2023-24 financial year. Interest is calculated from the due dates and rate payers are encouraged to pay on or before these dates.

In accordance with The Penalty Interest Rate Act 1983, the current interest rate is 10%. The first interest rate calculation will be effective after the first instalment due date of 30 September 2023.

We will make reasonable attempts to contact a rate payer about their overdue rates. This may include a reminder notice, debt letter, email, or phone call.

Financial counselling

Talk to a counsellor for help managing your debt. Services are free and confidential.

National Debt Helpline
Website: National Debt Helpline
Phone: 1800 007 007
Small business support: 1800 413 828

Ask a question or request a payment plan


The personal information requested is required primarily for the provision of the service referred to on this form and will only be shared with those directly responsible for providing that service. If you do not provide the information, we may not be able to deliver the service. If you would like to know more about privacy at Glen Eira City Council, including your right to seek access to any information collected on this form, please visit our Privacy page or contact Council’s privacy officer on 9524 3333.