Upgrades include new ramps, walkways, steps, handrails, tactile indicators, and wayfinding signage — all designed to meet modern accessibility and safety standards.  

Works will take place weekdays between February and May 2026.  

During this time our Customer Service team remain open from 8.30am–5pm weekdays, however there will be some changes to the way you access the building while we renew the entry ramps and walkways.  

Read a snapshot of the works below or visit the project webpage for more information.

Timing  

Works are expected to begin on Monday 16 February and finish by Friday 20 April 2026. Works will take place weekdays, between 8am–5pm. 

Accessing the Service Centre  

The Service Centre will remain open from 8.30am–5pm weekdays throughout the works, with staff available to assist you. You can also access our Customer Service team online or by phone during this time. For assistance: 

• Visit www.gleneira.vic.gov.au 

• Call 9524 3333  

• Email email@gleneira.vic.gov.au  

Entry changes 

Access to the Service Centre will be temporarily changed while we renew the entry ramps and walkways. Please follow the signs and directions from our team.  

The main Service Centre entrance will be closed from 16 February to 20 March. During this time, the Service Centre can be accessed through the:  

• Glen Eira City Council Gallery entrance and Clock Tower entrance off Glen Eira Road, between 8.30am–5pm 

• Caulfield Library off Hawthorn Road, during Library opening hours between 10am–5pm  

Both entrances are accessible and signage will also be displayed onsite to help you navigate the area and entrances. If you need assistance, our staff are here to help.  

Parking and drop-off changes  

An accessible car spot and some 15-minute drop off spots in the Glen Eira City Council car park will be unavailable during works. Please use alternate spots available nearby, across the zebra crossing.  

Noise and construction 

You may notice some noise and construction activity during your visit to Town Hall. We’ll do our best to keep disruption to a minimum and appreciate your patience while we make these improvements.