COVID-19 update:

We have entered the second step of the Victorian Roadmap. Find out how eased restrictions have impacted our services.

Published on 20 April 2020

Support for businesses, community groups, sporting clubs and residents

We are here to support you and we are all in this together.

At a Council Meeting on Tuesday 7 April 2020, Councillors endorsed a $7.3 million Response and Recovery Package to support residents and ratepayers during COVID-19.

This Package provides immediate and ongoing financial support for individuals, local businesses, local community groups and sporting clubs that have been impacted by the COVID-19 crisis.

Immediate financial relief includes:

  • a deferment of rates 
  • relaxing enforcement of parking infringements whilst people are required to limit time outdoors, work from home and self-isolate
  • ceasing following up unpaid animal registrations.

We are also offering rent relief for Council community and some commercial tenants, including those sporting tenants holding a ground lease with Council. We will also be waiver fees for sporting clubs, associations (eg. netball and SMJFL) for winter season allocation (1 April 2020 to 30 September 2020).

For further information or to access this service, contact the below:

Rates relief

Request a payment plan or ask questions regarding our Rates Financial Hardship package online

Community and commercial tenants:

Contact Council’s Buildings and Properties team on 9524 3333.

Sporting tenants:

Contact Council’s Open Space and Recreation team on 9524 3333.

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We are here to support you and we are all in this together

At a Council Meeting on Tuesday 7 April 2020, Councillors endorsed a $7.3 million Response and Recovery Package to support residents and ratepayers during COVID-19.

02 April 2020

Council’s Customer Service team contactable via phone and online

While our Customer Service Centre at Town Hall is closed until further notice, our Customer Service team is still receiving and responding to requests and questions via phone and through online channels.