Published on 06 August 2021

Service Centre Delays

Council has recently been undertaking a bin transition and rollout. Due to the volume of calls related to these changes, the Service Centre has experienced serious delays/wait times.

We acknowledge and are sorry that customers have experienced long delays and, in some cases, have not received a call back. 

We are in the process of implementing a number of initiatives to address these issues.

We apologise again for the inconvenience being experienced by customers.

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