Published on 21 October 2022

Service Centre delays

We recently sent SMS reminders to those with pet registrations that remain unpaid. Due to the volume of calls related to this, the Service Centre is experiencing serious delays/wait times.

We acknowledge and are sorry that customers have experienced long delays. Please use our call-back option and we will give you a call-back without losing your place in the queue. 

If you are calling us about your pet registration reminder, visit our Animal registration reminder page.

We apologise again for the inconvenience being experienced by customers.

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20 October 2022

Animal registration reminders

cat and dog

Animal registrations were due in May, this year. We are sending SMS reminders to those with pet registrations that remain unpaid.