01 Well informed and transparent decisions and highly valued services

We build trust through engaging with our community, delivering quality services and making evidence-based decisions.


We will design and deliver responsive and customer-focused services which are highly valued. We will strengthen our communication and engagement practices to build community trust and consolidate our financial and corporate planning process to ensure our approach is integrated and supports our future goals.  

Strategic priorities

  • ensure our community engagement is accessible and transparent;
  • proactively communicate with the community about changes that impact them and genuinely listen to their feedback;
  • consider a broad base of evidence before making decisions;
  • provide value-for-money, responsive and innovative services; and
  • put in place robust and transparent planning to ensure our organisation is sustainable now and into the future.

Related strategies and plans

Our community feels safer

Our vibrant arts and culture programs strengthen the cohesion of our community

Our community has a strong sense of connection and belonging

Our community benefits from the promotion of healthy lifestyles and the prevention of harm and ill-health