We’ve reviewed how and when people are using our service and call centre and found that early mornings and late afternoons are much quieter. To better match community demand, we’re adjusting our opening hours so we can focus our team where you need us most — during the busiest times. 

From Monday 20 October, our Service Centre at Town Hall will be open Monday to Friday from  8.30am to 5pm. 

We understand this change may affect some residents, and we want to reassure you that our self-service options and emergency phone line remain available 24/7. 

Thank you for your understanding as we continue to improve the way we support our community.