Contact us

Managing customer requests and complaints is a priority for the Glen Eira City Council. It is our promise to you that we will maintain the highest possible standards of service. If we do not meet these standards we will explain why and try to put things right. For further information about our service standards please visit our Service Charter webpage.

To lodge a customer request or complaint you may visit our Customer Service Centre, call, email or complete the Make a Request Form to submit an online request. We have a customer request system to track, respond and report all customer requests and complaints. You can contact our Customer Service Centre at any time to be updated about your request.

Please note: we handle personal information in accordance with privacy laws and will use that information only for the purposes of handling the complaint in accordance with the Privacy and Data Protection Act 2014.

Glen Eira Town Hall

Glen Eira Town Hall is accessible to people of all-abilities. Customer parking, including disabled parking, is available.

Glen Eira City Council
Corner Glen Eira and Hawthorn Roads, Caulfield
PO Box 42 Caulfield South 3162

Phone: 03 9524 3333
Fax: 03 9523 0339
Email: mail@gleneira.vic.gov.au

Service Centre operating hours
Monday to Friday: 8am–5.30pm
Tuesday: 8am–7.15pm

Building counter operating hours
Monday to Friday: 8.30am–5pm

Planning counter operating hours
Monday to Friday: 8.30am–5pm
Tuesday: 8.30am–7.15pm

National Relay Service
Glen Eira City Council is now National Relay Service-friendly. If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service.

Online
Internet relay users connect to the National Relay Service https://internet-relay.nrscall.gov.au/ then ask for 03 9524 3333.

By phone
If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service Teletypewriter (TTY) users phone 133 677 then ask for 03 9524 3333.

Speak and Listen (speech-to-speech) users phone 1300 555 727 then ask for 03 9524 3333.

Make a service request online

When making a request please ensure that you provide all relevant facts, and where possible include dates, times, locations and contact names.

Feedback

Give us feedback, a compliment or suggestion on our service, Council, Councillors or website.

Make a complaint

If you have a complaint about the quality, delay or failure of an action taken, a decision made, a service provided, by or on behalf of Council you are encouraged to complete the online form.

Internal review

If you have previously lodged a complaint with Council and are not satisfied with the outcome and wish to have the resolution or outcome reviewed, you are encouraged to complete this online form.

Service Charter

The Service Charter is our promise to you that we will maintain the highest possible standards of service when you are receiving service from us.

Snap Send Solve

Did you know you can report issues to Council using Snap Send Solve, a free app available from the App Store and Google Play.

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