Contact us

Managing your requests and maintaining high customer service standards are our priorities. We welcome your feedback and use it to improve our service. You can contact us by phone or email, or visit us in person at our Service Centre at Glen Eira Town Hall.

Payments

Visit our transaction portal for all payments including fines, rates, permits and invoices. 

Pay, Report, Apply

Infringement review

Have you received an infringement notice? Under the Infringements Act 2006, you have the right to appeal an infringement.

Request an infringement review

Report an issue or request a service

If you need to report an issue or request a service in Glen Eira you can complete an online service request.

Please provide all relevant facts, and where possible include dates, times, locations and contact names. If you have an email address and mobile phone number, it is helpful to include these too.

Make a service request

If your matter is of an urgent nature where there is a risk to the safety of people or property, contact us on 9524 3333.

Ask a question

Contact our service centre to ask us a question.

Online enquiry form

Feedback and complaints

Your feedback is important in making sure we continue to improve our service. We welcome your suggestions or comments about anything we do.

Give feedback

Complaints

See our internal review process and policies for more information about how we investigate and resolve complaints. 

If you would like to make a complaint about an infringement you need to request an infringement review.

Lodge a complaint

Have Your Say

Get involved with Council and committee meetings

Participate in current projects - Have Your Say

Lodge a complaint

Give feedback

Victorian Equal Opportunity and Human Rights reporting tool

Have you been treated unfairly in Victoria? 

You can lodge a formal complaint securely and confidentially to the Victoria Equal Opportunity and Human Rights Commission using the Community reporting tool

Other ways to contact us

Phone: 9524 3333, Monday to Friday, 8am to 5.30pm (Tuesday 8am to 7.15pm)
Emergencies (after hours): 9524 3333, and follow the prompts.

Email: contact our service desk by emailing mail@gleneira.vic.gov.au 

In person: Glen Eira Town Hall, corner Glen Eira and Hawthorn Roads, Caulfield. 
View map

Opening hours:

Service Centre – 

Monday, 8am to 5.30pm
Tuesday, 8am to 7.15pm
Wednesday to Friday, 8am to 5.30pm

Building counter –

Monday to Friday, 8.30am to 5pm

Planning counter –

Monday, 8.30am to 5pm
Tuesday, 8.30am to 7.15pm
Wednesday to Friday, 8.30am to 5pm

Postal address: PO Box 42, Caulfield South, Victoria 3162

Relay and accessible services: Internet relay users connect to NRS then ask for 9524 3333
Teletypewriter (TTY) on 133 677 and ask for 03 9524 3333
Speak and Listen (speech-to-speech) users can call 1300 555 727 then ask for 9524 3333