Report an issue or request a service
If you need to report an issue or request a service in Glen Eira you can complete an online service request.
Please provide all relevant facts, and where possible include dates, times, locations and contact names. If you have an email address and mobile phone number, it is helpful to include these too.
If your matter is of an urgent nature where there is a risk to the safety of people or property, contact us on 9524 3333.
Ask a question
Feedback and complaints
Your feedback is important in making sure we continue to improve our service. We welcome your suggestions or comments about anything we do.
See our internal review process and policies for more information about how we investigate and resolve complaints.
If you would like to make a complaint about an infringement you need to request an infringement review.
Have Your Say
Victorian Equal Opportunity and Human Rights reporting tool
Have you been treated unfairly in Victoria?
You can lodge a formal complaint securely and confidentially to the Victoria Equal Opportunity and Human Rights Commission using the Community reporting tool.
Other ways to contact us
Email: contact our service desk by emailing email@example.com
In person: Glen Eira Town Hall, corner Glen Eira and Hawthorn Roads, Caulfield.
Service Centre –
Monday, 8am to 5.30pm
Tuesday, 8am to 7.15pm
Wednesday to Friday, 8am to 5.30pm
Building counter –
Monday to Friday, 8.30am to 5pm
Planning counter –
Monday, 8.30am to 5pm
Tuesday, 8.30am to 7.15pm
Wednesday to Friday, 8.30am to 5pm
Postal address: PO Box 42, Caulfield South, Victoria 3162
Relay and accessible services: Internet relay users connect to NRS then ask for 9524 3333
Teletypewriter (TTY) on 133 677 and ask for 03 9524 3333
Speak and Listen (speech-to-speech) users can call 1300 555 727 then ask for 9524 3333