Residential parking permits

Residential parking permits 

These permits allow you to park on or close to the street you live on with no restrictions. But the permit doesn't guarantee a parking space nearby. The permit doesn't allow you to park in car parks, ticketed areas, main roads, or parking areas for less than one hour. 

Single-use permits  

Single-use permits are for short-term visitors. They are available with residential parking permits. You will receive a digital coupon book of 110 permits to use within 12 months. These permits allow visitors to park in residential permit zones. 

The number of permits depends on your access to public transport. We base these on our Integrated Transport Strategy precincts. 

• Tram and train precinct: 2 permits 
• Tram precinct: 2 permits 
• Train precinct: 2 permits 
• Bus precinct: 3 permits 

Each permit is valid for one vehicle at a time. 

To find your precinct, search your address on our map. Or read our Residential Parking Permit System Policy. 

Note: Households with no off-street parking may apply for a free, extra parking permit. This equals two permits at no cost. This applies regardless of property location. 

The first residential parking permit is free of charge. 

A second permit will cost $100, or $50 with a concession card. A third residential parking permit (where eligible) will cost $150, or $75 with a concession card. 

To claim the concession amount, you must provide your current Commonwealth-issued Pensioner Concession Card or Veteran's Affairs Gold Card TPI/War Widow. 

To apply for a residential parking permit, you will need the following: 

• a valid email address 
• a mobile phone number
• a credit or debit card if you are applying for a second or third residential parking permit at your property 
• a concession card if you are claiming the reduced concession fee. 

You must also provide proof that you live at the eligible property. You can provide proof with one of the following: 

• Victorian driver's licence (with your current address) 
• lease agreement or bond receipt 
• gas or electricity bill in your name for the address. 

You cannot use a Council rate notice, water utility bill, or property contract of sale. 

You can apply for a Residential Parking Permit through your PayStay account. If you don’t have a PayStay account, you need to sign up for one. 

If you already have a PayStay account, skip to Step 2. 

Step 1 – Creating an account 

To create an account, you need to: 

• Visit the Glen Eira City Council ePermits log in area on the PayStay website. 
• Sign up to create a PayStay account. Follow the instructions to enter your residential address, contact and payment details. 

Step 2 – Connect your account to your address 

Before applying you need to connect your account to your address: 

• Log in to the Glen Eira City Council ePermits with your username and password. 
• Click on your email address at the top right-hand side of the screen and select User Profile. 
• Enter your address in the Address field. 
• If you hold a valid concession card, you can tick the box shown. (This will only be applicable if you plan to apply for a second, paid permit). You will need to show proof of concession when applying for a paid permit. 
• Click Save to exit your profile. 

Step 3 – Apply for a parking permit 

To apply for a residential parking permit: 

• On the left-hand side of the page there will be a heading Apply for… click the Residential option. 
• Select First Residential Permit from the dropdown box. 
• Note: You can apply for a second residential permit once we review and approve the first permit. 
• Click Add, enter your vehicle registration number, and click OK. 
• Click Add, and upload your proof that you live at the eligible property. 
• Tick the box, to accept our terms and conditions. Click Submit. 
• You will receive an email confirming that we have received your application. 

Need more help? 

Download a copy of our step-by-step guides: 

• ePermits: applying for ePermit via browser
• ePermits: applying for ePermit via PayStay app

We will review your application within 5–7 business days. If approved, you will get a confirmation email. Your ePermit will then be active.  

You don’t have to display a physical permit on your dashboard. Our parking officers can check your vehicle's registration. It will confirm that you have a valid permit. 

If you change vehicles, you will need to update your ePermit. You can do this online or through the PayStay app. 

Online: 

• Log in to the Glen Eira City Council ePermits with your username and password. 
• Click on the permit number you want to update. 
• Highlight the current vehicle registration and click Edit. 
• Enter the new vehicle registration number and click OK. You will receive a confirmation email showing the change. The permit now applies to the new vehicle registration. 

PayStay app: 

• Open the PayStay app and click on the Permits tab. 
• Tap the pencil symbol on your permit to change the vehicle registration. 
• Tap on the Edit next to the one you want to update. 
• Enter the new vehicle registration number and tap OK.  

Need more help? 

Download a copy of our step-by-step guide: 

• ePermits: updating your vehicle registration

If you move within Glen Eira and need new parking permits, update your ePermit account. This will cancel permits at your old address; you will need to submit a new application. You cannot transfer permits between properties. 

• Log in to the Glen Eira City Council ePermits with your username and password. 
• Click on your email address at the top right-hand side of the screen and select User Profile. 
• Enter your new address in the Address field. 
• Click Save to exit your profile. You will receive a message if you have active permits: 

All existing permits in your name will be cancelled. You can now apply for new permits at your new Glen Eira address.  

• Tick the box and click Yes to confirm the change. 

Need more help? 

Download a copy of our step-by-step guide: 

• ePermits: moving within Glen Eira

Residential ePermits expire in 12 months. Your first free permit will renew without requiring any action. 

Second and third permits don't auto-renew. You will receive an email a month before the expiry date. It explains payment and renewal if needed. 

Your parking permit will be cancelled. 

• If you move within Glen Eira (and update your address in the ePermit system). 
• When new tenants move into the property. 

You can allocate single-use permits online or through the PayStay app. 

Online: 

• Log in to the Glen Eira City Council ePermits with your username and password. 
• On the left-hand side of the page there will be a heading Apply for… click the Single Use Permits option. 
• Select Single Use Permit from the dropdown box. 
• Enter the vehicle registration number and select State 
• Select when you want the permit for by clicking on the calendar until the date turns blue. 
• Click Submit 

Note: repeat this as many times as necessary (if you require multiple coupons for multiple cars for the same day).  

Coupons are automatically approved once they are submitted. 

PayStay app: 

• Open the PayStay app and click on the Permits tab. 
• Tap the + symbol in the top right. 
• Enter the vehicle registration number and select State 
• Select when you want the permit for by tapping on the calendar. 
• Click Activate Permit. 

Note: repeat this as many times as necessary (if you require multiple coupons for multiple cars for the same day).  

Coupons are automatically approved and will show under your existing permits. 

Need more help? 

Download a copy of our step-by-step guide: 

• ePermits: applying for and allocating Single-use Permits