We are committed to providing a place where people feel safe and can participate in community life. Parking restrictions are in place to provide safety for pedestrians and drivers as well as help the flow of traffic and ensure an accessible environment for all.
Appeal a parking fine
You do have the right to appeal a parking fine. If you want to appeal, please be aware that:
- All appeals must be in writing
- All appeals must be received by us before the due date on your fine
- If your name is not on the fine, you will need to gain consent from the person or company whose name is on the fine. This can be done by completing a nomination statement or providing written consent from the registered owner of the vehicle
- It can take up to 90 days to respond to your appeal
- While you're waiting for us to respond, your fine goes on hold. This means that the original due date no longer applies.
How to appeal a parking fine
Step 1
Before paying or appealing a parking fine, you should view the photos taken at the time the fine was issued. You will need to provide the infringement number and vehicle registration number to view the photos.
Step 2
To appeal a parking fine, you must provide the reasons why we should complete an internal review.
To help you understand this, we have listed some common reasons drivers have used to request a review. Please check carefully to see if any of these examples are similar to yours.
You can use this to identify whether we will consider your review and what information you will need to provide.
Make sure you provide all the information regarding your fine, as well as any supporting documents from third parties. This will help us make a decision.
Under the current legislation, you are only entitled to submit one application for internal review for each infringement.
I only stopped for a short time in a prohibited area (ie picking up/dropping off passengers)
It is highly unlikely we will withdraw your fine without proof of exceptional circumstances.
Exceptional circumstances
You can appeal for this reason if you experienced an unexpected event such as:
- Medical emergency
- Parking a damaged vehicle (temporarily) directly following a car accident
- Mechanical breakdown.
See the vehicle breakdown or medical emergency section.
Understanding the signage
No Stopping
Vehicles stopped in No Stopping areas obstruct sight lines to other road users and pedestrians. No Stopping areas also exist to help the flow of traffic. It is necessary to ensure that no obstructions occur for the safety of others.
Dropping off passengers
Stopping to allow your passenger to get in or out of the vehicle is not permitted.
Only authorised vehicles may stop in a loading zone and only when picking up or dropping off goods or passengers.
Authorised vehicles include:
- Taxis
- Buses
- Trucks
- Vans
- Other vehicles used for delivery that have permanent signs fixed to both sides of the vehicle.
For mail, works, taxi and bus zones, only vehicles that are authorised – or have a permit to do so – may stop in these areas.
Please note that Ride-Share drivers are not permitted to stop in Taxi Zones. However, Ride-Share drivers may stop in Loading Zones when dropping off and picking up passengers. In this instance, we would require a copy of your Commercial Passenger Vehicle licence to be provided with your appeal.
Vehicle breakdown or medical emergency
Medical Emergency
If a medical emergency occurred, we require an official letter from your hospital or doctor confirming that you were involved in an emergency situation at the time of the fine, and how this stopped you from parking legally.
Vehicle Breakdown
If your car breaks down, we require you to supply a:
- Letter from a roadside assistance provider (showing vehicle registration, date, time and location of where it was repaired)
- Mechanics invoice (detailing the work performed, date and time)
- Receipt /invoice if the vehicle was towed (indicating the car registration, date, time and location it was towed from).
This must be on letterhead. We may confirm these details with your provider.
It is illegal for you to provide false or misleading documents. This may lead to prosecution.
I did not see the sign or misread the sign
It is highly unlikely we will withdraw your fine for this reason.
Unsure about common signs within Glen Eira? Visit our parking rules page.
It is your responsibility to locate the sign that applies to your vehicle and obey the applicable restrictions outlined on it.
Continuing to request a review based on these circumstances is highly unlikely to result in a successful outcome.
There weren't any other parking options available
We understand that finding suitable parking may be frustrating at times. We patrol activity centres to ensure a fair and even turnover of parking. It is your responsibility to research parking options at your destination and obey the rules of the area.
Continuing to request a review based on this is highly unlikely to result in a successful outcome.
I didn’t display a valid permit (ie residential parking or disability)
Residential Parking Permit not displayed
We will not consider an appeal unless a copy of a valid Residential Parking Permit is submitted with your appeal. If the permit is designated as a visitor permit you must provide the permit holder's full name and address.
Disability Parking Permit not displayed
We will not consider an appeal unless a copy of a valid Disability Parking Permit is submitted with your appeal. Please note the permit must be issued to you or your passenger/s in the vehicle at the time of the offence.
I was running late or delayed at a meeting or work
It is highly unlikely we will withdraw a fine if you are running late or delayed at a meeting or work. We encourage you to allow for delays when choosing a parking area. We also encourage you to read all parking restrictions before leaving the car.
I stopped within a school area (No Stopping & No Parking offences)
We appreciate school areas may become congested at peak times such as drop off and collection times.
However, a lack of legal or convenient parking bays does not allow drivers to stop or park contrary to No Stopping or No Parking signs.
It is highly unlikely we will withdraw your fine under these circumstances.
