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Services
Family and children
Maternal and child health
Maternal and Child Health services survey

Maternal and Child Health services survey

This short survey helps us understand how well the MCH Service supports your family, what is information is important to you, and how we can improve for all parents and caregivers.

1. How do you identify: *

Female

Male

Non-binary caregiver

Prefer not to say

2. How easy is it to make an appointment for the MCH service? *

Very Easy

Easy

Neutral

Difficult

Very Difficult

3. Do you feel listened to and respected during your appointments? *

Always

Usually

Sometimes

Rarely

Never

4. Is the information provided by the MCH service culturally appropriate for your family? *

Always

Usually

Sometimes

Rarely

Never

5. How helpful is the MCH service with the following?

Child development concerns *

Very helpful

Helpful

Neutral

Unhelpful

Very unhelpful

N/A

Feeding and nutrition *

Very helpful

Helpful

Neutral

Unhelpful

Very unhelpful

N/A

Sleep and settling *

Very helpful

Helpful

Neutral

Unhelpful

Very unhelpful

N/A

Parental mental health or wellbeing *

Very helpful

Helpful

Neutral

Unhelpful

Very unhelpful

N/A

Referrals to other services *

Very helpful

Helpful

Neutral

Unhelpful

Very unhelpful

6. How confident do you feel in following the advice or information given by your MCH nurse? *

Very confident

Confident

Neutral

Unsure

Not confident

7. How accessible is your MCH Centre for you and your family (e.g., parking, pram access, disability access, location)? *

Very accessible

Accessible

Neutral

Difficult

Very Difficult

Are there any comments would you like included? *

8. Do you feel that MCH services are inclusive and welcoming for all parents and caregivers (e.g., fathers, non-binary parents, same-sex parents, carers)? *

Always

Usually

Sometimes

Rarely

Never

9. Overall, how would you rate the physical environment of your MCH Centre (modern, clean, inviting, comfortable, and meeting your family's needs)? *

Excellent

Good

Average

Poor

Very poor

Are there any comments would you like included?

(Select all that apply)

10. What do you feel you need most from the MCH service? (Select all that apply) *

Parental health and wellbeing

Relationships after having a baby

Safety

Infant feeding and nutrition

Sleep and settling

Infant development and play

Reading to your baby

Getting to know other parents

Other

Enter other topic *

Please pick four topics

11. Which topics matter most to you in a First Time Parents Group? (Please choose four from the options provided) *

Parental health and wellbeing

Relationships after having a baby

Safety

Infant feeding and nutrition

Sleep and settling

Infant development and play

Reading to your baby

Getting to know other parents

Other

Enter other topic *

12. Overall, how satisfied are you with the MCH services you receive? *

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

13. Is there anything else you would like to share to help improve the MCH Service for you and your family? *

Confirm you are not a robot *

Locations

Glen Eira City Council
Corner Glen Eira and Hawthorn Roads
Caulfield, Victoria

PO Box 2421, Caulfield Junction, VIC 3161

Contact us

Get in touch online
03 9524 3333
mail@gleneira.vic.gov.au

National Relay Service (NRS)

Step 1: contact NRS through your preferred
NRS call channel NRS call numbers and links.

Step 2: provide the NRS with our
phone number 03 9524 3333

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