COVID-19 update:

To find out how the Victorian Government COVIDSafe Settings impact our services, visit our COVID-19 Council services update webpage.


Homelessness support

There is a range of services in Glen Eira that offer homelessness support, from housing to financial help and referrals. Some organisations offer short-term or crisis housing, while others can help you stay where you're currently living. Some are also available 24 hours a day, seven days a week.

On This Page

Homelessness is when you don't have stable, safe, secure or adequate housing. It can affect anyone and its causes could result from family violence, a shortage of affordable housing, unemployment, mental illness, family breakdown or drug and alcohol abuse.

See below for relevant services or download our Glen Eira Homelessness Support Resource (PDF, 300KB).

Emergency contact numbers

In case of an emergency, you can call any of the following phone numbers, 24 hours a day and 7 days a week.

For people experiencing homelessness

Launch Housing: 1800 825 955 for a local response between 9am and 5pm (calls outside these hours are diverted to Salvation Army Crisis Services).

For women and children experiencing family violence 

Safe Steps: 1800 015 188

Emotional support 24 hours a day

Lifeline: 13 11 14


1800RESPECT: 1800 737 732 for national sexual assault, domestic family violence counselling services.

Orange Door Bayside

Orange Door Bayside — 1800 319 353 for family violence support services

Emergency number

Triple Zero (000) for police, fire and ambulance.

Nurse on call

1300 606 024 (24 hours) phone advice for medical concern/illness.


1800 650 890 youth mental health service for 12 to 25 year olds.

Switchboard Victoria

1800 184 527 for telephone and web counselling, information and referral service for the LGBTIQA+ community. Support line open from 3pm to 12 midnight, seven days a week.

Housing support

A range of local organisations can help you find housing. They may be able to help you access short-term, crisis or traditional housing, or help you to stay where you currently live. They can also offer general housing advice.

Launch Housing Cheltenham
Level 1/11 Chesterville Road, Cheltenham
03 9556 5777
Monday to Friday, 9am to 5pm

Launch Housing St Kilda
122 Chapel Street, St Kilda
1800 048 325
Monday to Friday, 9am to 5pm

Salvation Army Crisis Service
29 Grey Street, St Kilda
03 9536 7777 or 1800 627 727
Monday to Friday, 9am to 11pm

Star Health
Community connections team works with people by helping to link into other services and assists with applying for or maintaining housing.
03 9525 1300
Monday to Friday, 9am to 5pm

Home at Last
Support for older people aged 55 or over to access secure, affordable and appropriate housing
247–251 Flinders Lane, Melbourne
1300 765 178
Interpreters are available

Information, referral and material assistance

The following services can refer you to government, community and relevant not-for-profit agencies.

Community Information and Support Glen Eira
1134 Glenhuntly Road, Glen Huntly
03 9571 7644
Monday to Friday, 9.30am– to 4pm

Salvation Army — Bentleigh
87 Robert Street, Bentleigh
9557 2644
Tuesday and Thursday, 9.30am to 12.15pm

St Vincents de Paul Society
Welfare Assistance Line
1800 305 330
Monday to Friday, 10am to 3pm

Seniors Rights Victoria
1300 368 821

Financial help or services

Centrelink — Financial Information Service
Provides information to customers and potential customers about Centrelink benefits.
13 23 00

Jewish Care
Offers financial counselling and support, as well as interest-free loans for individuals and families from the Jewish Community.
619 St Kilda Road, Melbourne
03 8517 5999
Monday to Friday, 9am to 5pm

Money Help
1800 007 007
A free financial counselling service that helps you manage your money and debt.

Legal help

Victorian Legal Aid
1300 792 387

Peninsula Community Legal Centre — Tenancy Assistance and Advocay Program
1800 064 784
Monday to Friday, 9am–5pm

Note: these times and dates are subject to change. Correct as at April 2021.

Related resources