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You can contact us via live-chat on our websites, email or visit our customer service centre or council facilities. We anticipate the phone lines will be back online by start of business on Thursday 30 May. 

The basics of Search Engine Optimisation (SEO)

Often talked about but rarely understood, search engine optimisation (SEO) is the ultimate digital marketing buzzword. So what is SEO and why would you need it?

This digital masterclass introduces you to the basics of SEO, how it works, how web traffic from search engines benefits small businesses, and how SEO may (or may not) be a useful part of a marketing strategy.

Watch: The basics of SEO

Key takeaways

  • How does Google decide what websites to show in search? Google processes 3.8 million searches per minute. To make sense of so much data it uses a complex mathematical formula, called an algorithm, to measure the relevance of individual websites.
  • Website traffic from search engines is important. Search traffic remains the most widely used method for finding online information.
  • Paid vs organic search traffic. Google lets you purchase premium positions in search results via Google Ads which differ from natural (organic) search results.
  • Basic SEO principles for small business. In theory, effective SEO means writing and publishing website content that visitors will regard as informative and trustworthy. In practice, the web internet contains 4.2 billion web pages, which means small businesses may find SEO to be a competitive field.
  • How important is SEO for small business? Your business model should determine the amount of resource (and therefore cost) that goes into SEO. Some businesses (like professional services and online retailers) are more likely to benefit than others. The key is to understand how SEO will help attain business objectives.


More information and resources