Our phone lines will be unavailable from 2pm Wednesday 29 May due to a phone system upgrade.

You can contact us via live-chat on our websites, email or visit our customer service centre or council facilities. We anticipate the phone lines will be back online by start of business on Thursday 30 May. 

State and Federal Government COVID resources for business

Learn more about State and Federal Government support initiatives and resources dedicated to helping business owners manage the challenges of COVID-19. 

Additional support for Melbourne businesses announced August 19th 2021

The Commonwealth and Victorian Governments have extended their support packages for the following funding programs to cover the extended lockdown until Thursday 2 September 2021. More information about support for Victorian businesses can be found here

  • Business Costs Assistance Program
  • Licensed Hospitality Venue Fund 2021
  • Small Business COVID Hardship Fund 
  • COVID-19 Disaster Payments

The Victorian Government QR Code Service is now mandatory 

All businesses are now required to use the Victorian Government QR Code Service (unless an exemption applies). Checking in
via QR code is the best way to help stop the spread of coronavirus, and protect our businesses and each other.
The Victorian Government QR Code Service has been developed in consultation with industry, and connects seamlessly with
Victoria’s contact tracing system.

Additionally, venues must make reasonable efforts to provide or use alternative record-keeping systems for people who do not
have access to, or cannot use, a personal mobile phone to check in.

It’s important that businesses ensure clients, customers and visitors check in on arrival.

There are a range of signs, posters and templates to help businesses, staff and customers maintain a COVIDSafe workplace.

Visit coronavirus.vic.gov.au/QRcode to get your free business QR code. 

For more information or call Business Victoria on 13 22 15.

Victorian Government COVID-19 guidelines for business owners 

View up to date COVID-19 business support information issued by the Victorian State Government.