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Noise pollution

Neighbourhood noise pollution is a common problem for many residents particularly those living in inner urban suburbs.

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What to do if someone nearby is making noise

Talk to the person

The best approach is to work together with the person you believe is making the noise to resolve the issue in a friendly way. They might not know they are disturbing you.

Once they are aware, give them time to reduce the noise before taking any further action.

The Dispute Settlement Centre of Victoria is a valuable resource that can help you resolve the issue in a cooperative way with no charge. You can contact the Dispute Settlement Centre of Victoria on 1300 372 888 or visit www.disputes.vic.gov.au

Residential noise

Motor vehicles, lawn mowers and more

Types of noise:

  • Motor vehicles (but not when entering or leaving a site)
  • Lawnmowers or other grass-cutting devices
  • Any equipment with an internal combustion engine not listed in group 2.

Prohibited times:

  • Monday to Friday before 7am or after 8pm
  • Weekends and public holidays before 9am or after 8pm

Contact:

  • Glen Eira City Council
  • Police
  • Property/Strata Manager

Musical instruments, stereos and more

Types of noise:

  • Musical instruments
  • Electric audio goods, including stereos, radios, TVs and public address systems

Prohibited times:

  • Monday to Thursday before 7am or after 10pm
  • Friday before 7am or after 11pm
  • Saturday and public holidays before 9am or after 11pm
  • Sunday before 9am or after 10pm

Contact:

  • Glen Eira City Council
  • Property/Strata Manager

Barking dogs

Barking is natural for dogs, but they generally don’t bark without a reason. Dogs can bark when they are:

  • excited
  • stressed
  • bored
  • lonely
  • hungry
  • in discomfort.

They may also bark to give a warning, get attention or respond to a visitor.

Excessive barking is often a sign that something is wrong, but it may also be due to lack of exercise, inadequate shelter, moving house or a change in routine.

Contact:

The best way to resolve this issue is to talk to the dog owner, if this is not possible contact us.

Pumps, vacuum cleaners and more

Types of noise:

  • Home heat pumps
  • Swimming pool, spa or water pumps except when used to fill a header tank
  • Home heaters (including central heating and hot water systems)
  • Vacuum cleaners.

Prohibited times:

  • Monday to Friday before 7am or after 10pm
  • Weekends and public holidays before 9am or after 10pm

Contact:

  • Glen Eira City Council
  • Police
  • Property/ Strata Manager

Power tools and more

Types of noise:

  • Electric power tools, chainsaws or circular saws
  • Gas or air compressors
  • Pneumatic power tools, hammers or other impacting tools or grinding equipment.

Prohibited times:

  • Monday to Friday before 7am or after 8pm
  • Weekends and public holidays before 9am or after 8pm

Contact:

  • Local council
  • Property/ Strata Manager

Other electrical goods

Types of noise:

  • Electrical goods not in group 2, 3 or 4, including gardening tools
  • Not equipment for personal care or grooming, or for food heating, cooling or preparation

Prohibited times:

  • Monday to Friday before 7 am or after 8 pm.
  • Weekends and public holidays before 9 am or after 8 pm.

Contact:

  • Local council
  • Property/Strata Manager

Air conditioners

Types of noise:

  • An air conditioner, evaporative cooler or split system used for cooling*

Prohibited times:

  • Monday to Friday before 7am and after 11pm
  • Weekends and public holidays before 9am and after 11pm

*Air conditioning noise is exempt from the residential noise regulations during a heat health alert.

Contact:

  • Local council
  • Police
  • Property/ Strata Manager

Commercial noise

Bars, clubs and other licensed establishments

Types of noise:

  • the manner in which the business of the licensed premises is conducted
  • the behaviour of people after they have left the licensed premises.

Times:

  • Various depending on the permits in place.

Contact:

Small commercial business (yoga, gyms)

Types of noise:

  • Music, gym equipment
  • People coming and leaving the business

Times:

  • Various depending on the permits in place.

Contact:

  • Glen Eira City Council

Shop — deliveries and collections

Types of noise:

  • Deliveries to shops
  • Commercial waste, garbage, recycling collections
  • Trucks with refrigeration units

Times:

  • Various depending on the permits in place.

Contact:

  • Glen Eira City Council

Building and construction sites

Types of noise:

  • early starts
  • loud radios
  • excessive hours of operation.

Prohibited times:

  • Monday to Friday before 7am or after 8pm
  • Saturday before 9am or after 6pm
  • Sunday, Christmas Day, Anzac Day

Please note: there may be permits or a construction management plan in place that override the prohibited hours above

Contact:

 

Large commercial premises (factories, processing plants)

Contact:

To report noise from a large industrial business, call EPA’s 24-hour pollution hotline on 1300 372 842.

Noise inside your workplace

Controlling noise levels in the workplaces can prevent workers from being exposed to sounds exceeding noise exposure standards. 

Contact:

If talking doesn't work, who to contact

If you’ve spoken to the person responsible and the noise issue has not been resolved, you may need to contact the appropriate authority. Be sure to read and understand the types of noise and who to contact, by expanding the topics above.

For after-hours noise complaints, please contact Victoria Police on the Police Assistance Line on 131 444 or the Victoria Police Online Reporting service.

Council

  • Online
  • Call us on 9524 3333, Monday to Friday, 8am to 5.30pm (Tuesday 8am to 7.15pm)
  • In person, visit us at the Glen Eira Town Hall, corner Glen Eira and Hawthorn Roads, Caulfield. 

Police

Property or Strata Manager

The Property or Strata Manager will vary depending on where you live. Check the surrounds of where your building for contact details, as well as recent correspondence from your property or strata manager. 

EPA

Worksafe Victoria

To report an incident please contact our advisory service between 7.30am to 6.30pm (Monday to Friday), or the 24/7 Emergency phone number.

Victorian Commission for Gambling and Liquor Regulation

The complaint process

If you would like to make a noise complaint to us, we need to know:

  • date/s the noise occurred
  • type of noise
  • address where the noise occurred
  • your name, address and telephone number
  • you may be required to provide further evidence, including noise logs and a witness impact statement.

Contact Council on 9524 3333 or submit an online complaint.

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