Resolve noise concerns

Loud noises can range from unpleasant to dangerous. And to ease the disruption you naturally want an immediate fix. However, the resolution process varies depending on a number of factors.

This page walks you through how and when Council can help, what to expect — and how other organisations can assist too.

Need a quick solution? First, try talking

By reaching out to noisy neighbours and workers in a friendly way, they’re more likely to cooperate, turn down the noise or adjust their operating hours.

Tips to resolve an issue with your neighbour

  • Start small: Don’t begin with threats or accusations. Start with small talk before calmly addressing the issue.
  • Listen and cooperate: Work together to find a solution and give them time to fix the issue. (For example, it’s not always easy to immediately quieten a barking dog.)
  • Write a letter: If you feel unsafe or prefer a less direct approach, write a letter and slip it into their mailbox.
  • Seek mediation: The Dispute Settlement Centre of Victoria offers problem-solving strategies and may be able to provide mediation services

What’s your noise concern?

Barking dogs

It’s a concern if

The barking is excessive and prolonged. (Note: It is natural for dogs to bark at traffic, construction and pedestrian noise.)

Recommended steps

  1. Speak with your neighbour.
  2. If the barking persists, report the issue to Council. (Note: You will need to complete a noise log for Council to assess the issue.)
  3. Use the Dispute Settlement Centre of Victoria’s mediation services to find a middle ground with your neighbour.
barking dog

Loud music

Common examples

  • Musical instruments
  • Stereos, radios and TVs
  • PA systems

Prohibited times

  • Mondays to Thursdays: Before 7am or after 10pm
  • Fridays: Before 7am or after 11pm
  • Saturdays and public holidays: Before 9am or after 11pm
  • Sundays: Before 9am or after 10pm

Recommended steps

  1. Speak with your neighbour.
  2. If you live in an apartment, contact your property manager (most leases prohibit tenants from making noises that disturb others).
  3. Call the police on 131 444.
  4. If the music persists, report the issue to Council.
speaker loud music

Construction noise

Common examples

  • Power tools
  • Air compressors
  • Loud radios

Prohibited times

  • Mondays to Fridays: Before 7am or after 8pm
  • Saturdays: Before 9am or after 6pm
  • Sunday, Christmas Day, Anzac Day, Good Friday: All day

(Note: Some permits and plans allow construction noise outside of these hours.)

Recommended steps

  1. Check with Council if the activity falls outside of permitted working hours.
  2. If the site is operating outside permitted hours, report the issue to Council.
Jack hammer - construction noise

How other organisations can help

Police

Need help with night-time or one-off disturbances? Or an aggressive neighbour? For non-urgent matters, you can contact the police by:

Property manager

If you live in an apartment, your property manager is your first point of contact. They can contact noisy neighbours for you and repair faulty machines within your building.

Environment Property Authority (EPA)

The EPA sets Victoria’s noise guidelines and is your source for in-depth information. It also oversees industrial noise issues.

You can contact the EPA by:

Victorian Gambling and Casino Control Commission (VGCCC)

The VGCCC handles rowdy behaviour inside bars and pubs. And while patrons are leaving. You can contact the VGCCC by:

WorkSafe Victoria

Is your workplace affected by excessive noise? WorkSafe Victoria can bring back comfort and safety. You can contact WorkSafe Victoria by:


Review process overview

The actions we take and the time periods involved will depend on the specific noise concern.

However, here is a typical timeline of what you can expect.

  1. Submit your report online (5 minutes).
  2. We’ll contact you and update you with next steps (within 10 business days).
  3. You’ll record any further breaches and submit your noise log.
  4. If we determine the noise is a nuisance, we’ll take appropriate action. This may include education or enforcement.
    (Note: Although the noise may impact you, Council may be unable to take action. In these cases, please refer to the section: How other organisations can help.)

How to report a noise concern

Before you submit your report, please prepare the following:

  • Your name, address and contact information
  • The noise source, time(s) and frequency
  • The steps you have taken to resolve the issue

Other noise concerns

Loud vehicles

Common examples

Revving car, truck or motorbike engines while on private property

Prohibited times

  • Weekdays: Before 7am or after 8pm
  • Weekends and public holidays: Before 9am or after 8pm

Recommended steps

  1. Speak to the driver (if possible).
  2. Contact your property manager (if you live in an apartment).
  3. Contact the police for night-time noises on 131 444.
  4. Contact the police for any noise disturbance from vehicles on roads on 131 444.
  5. If the noise persists, report the issue to Council.

Power tools and equipment

Common examples

  • Power tools, circular saws, air compressors
  • Grinding equipment
  • Lawnmowers

Prohibited times

  • Weekdays: Before 7am or after 8pm
  • Weekends and public holidays: Before 9am or after 8pm

Recommended steps

  1. Speak with the operator.
  2. Report the issue to your property manager (if you live in an apartment).
  3. If the noise persists, report the issue to Council.

Household devices

Common examples

  • Air conditioners and heaters
  • Swimming pool pumps
  • Vacuum cleaners

Prohibited times

  • Weekdays: Before 7am and after 10pm
  • Weekends and public holidays: Before 9am and after 10pm

Recommended steps

  1. Suggest maintenance or repair to your neighbour.
  2. Contact your property manager (if you live in an apartment).
  3. If the noise persists, report the issue to Council.

Commercial businesses

Common examples

  • Unreasonable noise from people entering and leaving
  • Loud music
  • Gym equipment

Prohibited times

Variable, depending on the business’s permit.

Recommended steps

  1. Ask staff or business owner to reduce the noise.
  2. If the noise persists, call Council to obtain permit details.
  3. If the noise persists, report the issue to Council.

Bars and clubs

Common examples

Rowdy behaviour in or when exiting a licensed premise that can be heard from home.

Prohibited times

Variable, depending on the business’s permit.

Recommended steps

  1. Speak to the venue manager.
  2. For one-off issues or aggressive behaviour, call the police on 131 444.
  3. If your issue persists, submit a complaint to the Victorian Commission for Gambling and Liquor Regulation.
  4. If your issue persists, report the issue to Council.

Delivery and collection trucks

Common examples

  • Garbage collection
  • Grocery delivery trucks

Prohibited times

Variable, depending on the business’s permit.

Recommended steps

  1. Check the truck for the business’s name and contact the business responsible.
  2. If the noise persists, report the issue to Council.

Workplaces

It’s a concern if

  • You must raise your voice to communicate within one metre
  • Your hearing is temporarily reduced after leaving work

Recommended steps

  1. Speak to your employer.
  2. If it remains unresolved, report the issue to WorkSafe Victoria on 1800 136 089.

(Glen Eira City Council is unable to assist with this noise concern.)

Industrial businesses

Common examples

Factories, manufacturing plants and recycling facilities.

It’s a concern if

Consult EPA’s guidelines on permitted noise levels.

Recommended steps

  1. Call EPA’s 24-hour pollution hotline on 1300 372 842

(Glen Eira City Council is unable to assist with this noise concern.)

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