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Floods and storms

The Victoria State Emergency Service (SES) is the control agency for floods and storms in Victoria.

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Where to get help

  • For emergency assistance in a flood or storm, call the SES on 13 25 00.
  • For emergency information about floods and storms, call the SES information line on 1300 842 737.

The role of the SES

The SES has:

  • worked with councils to develop a community education plan on flash flooding
  • developed a number of flood guides for residents and business owners
  • developed advice on how to prepare for and respond to flood events.
  • local flood information is available on the SES website — Your local information, Glen Eira City Council

Are you prepared for floods?

Floods can have a big impact on your property. They can also impact more than just your home. Roads, workplaces and essential services can all be affected by flooding and should be considered in your emergency plan.

Remember, never wait for a warning to act. It is not always possible to predict where and when flooding will occur, especially flash flooding.

Before a flood

Prepare your property:

  • Unplug appliances to prevent electrical shock when power returns.
  • Raise belongings by placing them on tables, beds and benches, or move them to higher ground.
  • Tie down or bring outdoor items inside.
  • Monitor conditions.
  • Talk to your neighbours, family and friends to see what their plans are and talk about how you can help each other.
  • Ensure everyone knows where, how and when to turn off mains power, water and gas in case of emergency and evacuation.

During a flood

  • Never drive, ride, walk, play or swim in floodwaters. It can be deadly.
  • If a flood does occur, be prepared to leave. Follow the advice contained
    in the warning and advice messages.
  • Continue to monitor conditions.
  • Bring pets inside.
  • Block toilets, household drains and sinks with plugs to stop sewage backflow.
  • Tie down objects likely to float and cause damage. Raise poisons, oils and chemicals well above floor level.
  • Turn electricity and gas off at the mains.
  • Wear protective clothing such as strong boots and gloves as flood water is likely to be contaminated.

After a flood

  • Contact your insurance company immediately and take photos of damage.
  • Be aware of road hazards, such as floodwater, debris and damaged roads or bridges.
  • Dispose of food and medication that was in contact with flood water.
  • Dry out and clean buildings straight away.
  • See betterhealth.vic.gov.au for advice on protecting your health and cleaning your home following a flood.
  • Flooding may cause sewage to backflow into your home. Contaminated areas should be professionally disinfected.
  • Keep children and pets away until clean-up is completed.

Source: Are you prepared for an emergency?

Download a copy of the Are you prepared — floods from the button below:


Are you prepared for storms?

Storms are common in Victoria and most minor damage is preventable with some simple actions to prepare your home.

Danger from storms comes from wind, heavy or continuous rain, lightning, flying debris, hail, fallen powerlines and loss of power.

Under certain storm conditions people may experience breathing difficulties due to pollen in the air. For more information about thunderstorm asthma and how to protect yourself visit, Thunderstorm asthma — Better Health Channel webpage.

Before a storm

Prepare your property: 

  • Maintain your roof - clean gutters, spouting and downpipes regularly, fix loose tiles, roofing iron and ridge capping. This can prevent
    water collecting in your roof and causing it to collapse.
  • Trim or remove tree branches overhanging your home.
  • Inspect and fix fences.
  • Bring inside or tie down any loose items in your yard.
  • Ensure everyone knows where, how and when to turn off the mains power, water and gas in case of emergency and evacuation.
  • Talk to your neighbours, family and friends to see what their plans are and talk about how you can help each other.

During a storm

  • Avoid driving if possible. If you must drive, take extreme care. Beware of fallen trees and power lines.
  • Lightening can kill - if outside seek shelter but never seek shelter under a tree.
  • Monitor conditions using a variety of the communications methods. Remember that electricity, phone and internet may not be available in a large storm so keep a battery or wind-up powered radio in your house.
  • Put vehicles under solid cover well away from trees, power lines and waterways.
  • Stay indoors and bring pets inside.

After a storm

  • Avoid driving through affected areas.
  • After a storm contact your insurance company immediately and take photos of any damage.
  • If damage has caused the power to go out, it can be dangerous to turn it back on until it can be checked by a licensed electrician. If powerlines are damaged, contact your electricity distributor.
  • Be aware of road hazards, such as floodwater, debris and damaged roads or bridges.

Source: Are you prepared for an emergency?

Download a copy of the Are you prepared — storms from the button below:


Murrumbeena to Malvern Flood Mitigation Project

Melbourne Water has installed a new stormwater drain to reduce the impact of flooding in the area.

The drain runs from Railway Parade in Murrumbeena to Gardiners Creek in Malvern East.

Download a copy of the Murrumbeena to Malvern Flood Mitigation Project | March 2020 button below:


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