Domestic assistance

We can assist with vacuuming, general cleaning or laundry in your home. Our domestic assistance team can help with a range of household tasks and shopping on your behalf.

On This Page

Who is it for?

Our domestic assistance service is available for eligible people.

Ways we can help

Our service response will differ according to each person’s needs and goals. We focus on helping a person to live as independently and autonomously as possible by;

  • promoting active participation in home care and decisions about needs
  • maximising a person’s independence
  • supporting care relationships.

Some of our services include:

  • vacuuming
  • mopping
  • bathroom and toilet cleaning
  • changing of bed linen
  • dishwashing
  • dusting
  • laundry
  • small amount of ironing
  • help with meal preparation
  • unaccompanied shopping (shopping on behalf of a client from a list).

How much does it cost?

  • Low fee: $7 per hour
  • Medium fee: $17 per hour
  • High fee: $35 per hour

The cost varies according to your financial income.

Income range

Low fee

Medium fee

High fee

For a single person

Less than $37,405

$37,406 to $82,225

More than $82,226

For a couple 

Less than $57,268

$57,268 to $109,922

More than $109,923

* A per kilometre rate of $1 is charged for any service that requires travel. In a few instances, a higher fee may be charged. This will be determined at the time of accepting a referral.

Please note: we require at least one business day notice for service cancellation and if this is not received, the usual fee will apply.

Accessing the service

The way you access our domestic assistance service depends on your age.

If you're over 65

Visit the My Aged Care website or call them on 1800 200 422, and get a referral to our aged care services.

If you're under 65

Call us on 9524 3333 to see what services you can access.

Payment methods

Direct debit

Direct debit is our preferred method of payment. To pay via direct debit, please complete and return our Direct Debit Request Form (PDF, 130KB) to:

Accounts Receivable

Glen Eira City Council
PO Box 42
Caulfield South 3162

Online

To pay online, visit our payment portal and add the reference number from your bill.

Online via Centrepay

If you're a pensioner, you can ask Centrepay to deduct money before it goes into your bank account.

To pay via Centrepay, please complete and download the Centrepay form.

BPAY

To pay via BPAY, please use biller code 73106 and the reference number on your bill.

In person

To pay in person, please visit our Service Centre on the corner of Glen Eira and Hawthorn Roads, Caulfield.

How is it funded?

These services are paid for by the Australian Government's Commonwealth Home Support Programme (CHSP) and Victorian Government's Home and Community Care Program for Younger People (HACC-PYP).