Our phone lines will be unavailable from 2pm Wednesday 29 May due to a phone system upgrade.

You can contact us via live-chat on our websites, email or visit our customer service centre or council facilities. We anticipate the phone lines will be back online by start of business on Thursday 30 May. 

Community Information and Support Glen Eira

Community Information and Support Glen Eira (CIS GlenEira) is a local community information and support service. They assist individuals and families experiencing personal and financial difficulties by providing information, referral and support services including emergency relief.


CIS Glen Eira offers a range of volunteering opportunities including support workers and administration and staff. 

CIS Glen Eira also maintains a database of local organisations seeking volunteers, offering a wide range of roles and activities and can match volunteers to various volunteer opportunities.

CIS Glen Eira provides information to local volunteer co-ordinators about training opportunities and initiatives.  They also support local organisations that use volunteers.

Get information or a referral

Do you need expert information or a referral to the right public community service? Our professional staff and trained volunteers can help in a range of areas, including income or basic living essentials. We can also refer you to health, welfare, financial counselling, housing and support agencies if appropriate.

CIS Glen Eira greatly appreciate any donations from community groups or individuals.

Emergency relief

If you live in Glen Eira and are going through hard financial times, CIS Glen Eira can help with things like food or food vouchers, or material aid such as furniture. You can rest assured that trained staff have a caring and compassionate approach and will treat your issues confidentially.

Interest-free loans

CIS Glen Eira's No-Interest Loans Scheme (NILS) is a community-based program that provides interest-free loans for people or families on low incomes. It aims to enable more equitable credit for buying goods and services. CIS Glen Eira participates in this scheme by assisting with applications.

Tax help

During the tax season (July to October), CIS Glen Eira can help people on low incomes do their tax returns. The Australian Taxation Office trains their volunteers.

Case work

Our generalist case work service is available to all residents in City of Glen Eira.  Individual support is provided by a qualified professional for a single occasion, medium or long term basis.  We can assist with personal and practical support for a range of issues.


Related resources