Do you have a complaint about the quality of our service, or a recent action or decision? We value your feedback as understanding your experience with us will help us to continually improve.
Lodge a complaint
Make a complaint
Our Complaints Handling Policy (PDF, 101KB) outlines how to complain to us, and how we should handle complaints. When we receive your complaint, we must handle it in accordance with the policy.
Request an internal review
If you've previously lodged a complaint and aren't satisfied with the outcome, please select 'Internal review' as the type of complaint in the form below.
Please note: We conduct internal reviews in accordance with our Complaints Handling Policy. You don't have the right to an internal review unless we advised you of that right in our correspondence.
See our internal review process and policies for more information about how we investigate and resolve complaints.