Make a complaint
Our Complaints Handling Policy (PDF, 101KB) outlines how to complain to us, and how we should handle complaints. When we receive your complaint, we must handle it in accordance with the policy.
Our Managing Unreasonable Complainant Conduct Policy (PDF, 234KB) explains how we handle complaints we think are unreasonable. Examples include threatening or intimidating complaints.
Request an internal review
If you've previously lodged a complaint and aren't satisfied with the outcome, please select 'Internal review' as the type of complaint in the form below.
Please note: We conduct internal reviews in accordance with our Complaints Handling Policy. You don't have the right to an internal review unless we advised you of that right in our correspondence.
See our internal review process and policies for more information about how we investigate and resolve complaints.