Community satisfaction survey

We are pleased to share our 2025 Glen Eira Community Satisfaction Survey report. This important annual survey reflects your feedback on what we are doing well, what we can improve and how we compare to other councils.

The Glen Eira community continues to rate quality of life in our municipality extremely high, with 90 per cent saying quality of life here is ‘very good’ or ‘good’.

This insight is just a small part of what you told us through this year’s Community Satisfaction Survey, assessing our performance and sharing ways to improve our service delivery. The survey also allows us to fulfil some of our statutory reporting requirements.

Key findings

Glen Eira continues to perform better or on average on all service areas when compared to other councils in Victoria.

The community gave us an index rating of 62 for our overall performance, in line with the metropolitan Melbourne average of 62 and 53 for the state.

  • 80 per cent believe overall direction improved or stayed the same
  • 72 per cent rate customer service as good or very good
  • 73 per cent rate waste management as good or very good, noting waste management is the most important service we offer according to the survey.

 Top three performing areas

  • Recreational facilities — 73 per cent rated very good or good.
  • Arts centres and libraries — 69 per cent rated very good or good.
  • Appearance of public areas — 72 per cent rated very good or good.

Top three areas for improvement

  • Town planning policy — 28 per cent rated very good or good.
  • Planning and building permits — 24 per cent rated very good or good.
  • Population growth — 25 per cent rated very good or good.
Performance measure Glen Eira 2025 Glen Eira 2024 Metro 2025 State-wide 2025 Highest score Lowest score
Overall performance 62 63 62 53 65+ years 50–64 years
Value for money 56 59 56 47 65+ years Men, 35–49 years
Overall council direction 48 49 48 46 Women 50–64 years
Customer service 73 72 71 66 Women Men
Art centres and libraries 75 77 76 73 65+ years 18–34 years
Recreational facilities 75 76 74 67 Women, 65+ years Men
Appearance of public areas 71 73 71 68 65+ years 35–49 years

 

Past reports