Community satisfaction survey

The Glen Eira community continues to rate quality of life in our municipality extremely highly, with 93 per cent saying quality of life here is ‘very good’ or ‘good’.

This insight is just a small part of what you told us through this year’s community satisfaction survey, assessing our performance and sharing ways to improve our service delivery. The survey also allows us to fulfil some of our statutory reporting requirements.

Key findings

Glen Eira continues to perform better or just as well on average on all service areas when compared to other councils in Victoria.

The community gave us a 63 per cent approval rating for our overall performance, in line with the metropolitan Melbourne average of 63 per cent and 54 per cent for the state.

• 81 per cent believe overall direction improved or stayed the same
• 77 per cent rate customer service as good or very good
• 69 per cent rate waste management as good or very good, noting waste management is the most important service we offer according to the survey.

 Top three performing areas

• Recreational facilities – 75 per cent rated very good or good.
• Arts centres and libraries – 70 per cent rated very good or good.
• Appearance of public areas – 71 per cent rated very good or good.

Top three areas for improvement

• Town planning policy – 27 per cent rated very good or good.
• Planning and building permits – 26 per cent rated very good or good.
• Population growth – 24 per cent rated very good or good.