We are pleased to share our 2025 Glen Eira Community Satisfaction Survey report. This important annual survey reflects your feedback on what we are doing well, what we can improve and how we compare to other councils.
Community satisfaction survey
The Glen Eira community continues to rate quality of life in our municipality extremely high, with 90 per cent saying quality of life here is ‘very good’ or ‘good’.
This insight is just a small part of what you told us through this year’s Community Satisfaction Survey, assessing our performance and sharing ways to improve our service delivery. The survey also allows us to fulfil some of our statutory reporting requirements.
Key findings
Glen Eira continues to perform better or on average on all service areas when compared to other councils in Victoria.
The community gave us an index rating of 62 for our overall performance, in line with the metropolitan Melbourne average of 62 and 53 for the state.
- 80 per cent believe overall direction improved or stayed the same
- 72 per cent rate customer service as good or very good
- 73 per cent rate waste management as good or very good, noting waste management is the most important service we offer according to the survey.
Top three performing areas
- Recreational facilities — 73 per cent rated very good or good.
- Arts centres and libraries — 69 per cent rated very good or good.
- Appearance of public areas — 72 per cent rated very good or good.
Top three areas for improvement
- Town planning policy — 28 per cent rated very good or good.
- Planning and building permits — 24 per cent rated very good or good.
- Population growth — 25 per cent rated very good or good.
Performance measure | Glen Eira 2025 | Glen Eira 2024 | Metro 2025 | State-wide 2025 | Highest score | Lowest score |
Overall performance | 62 | 63 | 62 | 53 | 65+ years | 50–64 years |
Value for money | 56 | 59 | 56 | 47 | 65+ years | Men, 35–49 years |
Overall council direction | 48 | 49 | 48 | 46 | Women | 50–64 years |
Customer service | 73 | 72 | 71 | 66 | Women | Men |
Art centres and libraries | 75 | 77 | 76 | 73 | 65+ years | 18–34 years |
Recreational facilities | 75 | 76 | 74 | 67 | Women, 65+ years | Men |
Appearance of public areas | 71 | 73 | 71 | 68 | 65+ years | 35–49 years |