An internal review will be conducted in accordance with Council’s Complaints Handling Policy (PDF 101kb). A right to internal review is not available unless you have been advised of that right in Council’s correspondence with you.
Information to include when making a complaint
Please ensure that you provide as many relevant facts as possible when making a complaint or requesting an internal review, including:
- contact names
- prior reference numbers
- email address
- mobile phone number.
What further actions are available to me?
If you are not satisfied with the outcome your complaint or the way it was handled by Council, you are able to take your complaint to an external agency. Council will advise you of external agencies able to assist you with your complaint.
Ombudsman Victoria has the jurisdiction to investigate complaints against councils.
Further information can be found on the Ombudsman Victoria website: www.ombudsman.vic.gov.au