2024 Local Government Election:

The local government election period is from Tuesday 17 September, 12pm until Saturday 26 October 2024, 6pm. For more information, visit our Election page.
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    We're here to help you in any way we can.

    Customer Service Centre — higher than usual call volumes:

    Due to the recent high winds and storms, our customer service centre is experiencing higher than usual call volumes. We are working hard to respond to every call as quickly as possible.

    If you need to report damage, contact the SES on 132 500 or visit, www.ses.vic.gov.au

    If your enquiry is not urgent, we encourage you to use our online services, which are available 24/7 for your convenience. We appreciate your patience and understanding as we assist those affected by the severe weather. 

    Online

    By live chat

    • Live chat is available on our website Monday to Friday from 9am to 5pm. The link is at the bottom right of this page.

    By phone

    • Call us on 03 9524 3333, Monday to Friday, 8am to 5.30pm (Tuesday 8am to 7.15pm)
    • Emergencies (after hours) call 03 9524 3333 and follow the prompts.

    In-person

    • Visit us at the Glen Eira Town Hall, corner Glen Eira and Hawthorn Roads, Caulfield
      • Customer Service open Monday to Friday, 8am to 5.30pm
      • Building and Planning counters open Monday to Friday, 8.30am to 5pm

    By mail

    • Send mail to: PO Box 42, Caulfield South, Victoria 3162

    Media enquiries

    Relay and accessible services

    Internet relay users connect to NRS then ask for 03 9524 3333
    Teletypewriter (TTY) on 133 677 and ask for 03 9524 3333
    Speak and Listen (speech-to-speech) users can call 1300 555 727 then ask for 03 9524 3333

    Complaints

    Do you have a complaint about the quality of our service, or a recent action or decision? We value your feedback as understanding your experience with us will help us to improve. 

    Our Complaints Handling Policy describes in detail how we receive and handle complaints, visit our Make a complaint page to submit your complaint.

    Claims for compensation

    If you have experienced loss, injury or damage that you believe to be due to the fault of Council and you believe you have a compensation claim, visit our Claims for compensation page.

     

    © 2024 Glen Eira City Council