Our phone lines will be unavailable from 2pm Wednesday 29 May due to a phone system upgrade.

You can contact us via live-chat on our websites, email or visit our customer service centre or council facilities. We anticipate the phone lines will be back online by start of business on Thursday 30 May. 

Supporting Children’s Mental Health

Find out the ways you can support your child's mental health during these challenging times.

Tip one: Listen and reassure

Concerns may play out in behaviour or questions from children. Listen and explore their understanding to clarify facts in an age appropriate way. 

To find out more, visit the Emerging Minds website.

Mum reassuring child

Tip two: Routine is key

Having a routine provides children with predictable patterns and helps ease stress. Set up new family routines — try one for the week and one for the weekend.

Watch the Routine is key video to get some tips.

Child looking at a checklist

Tip three: Help manage emotions

Children’s worries may come out in many ways. Help them make sense of the changes, reassure them and create a sense of hope for future.

Watch the Help manage emotions video to get some tips.

Child getting upset

Tip four: Encourage help seeking

Start early and introduce your children to the benefits of help seeking. Kids Helpline has a range of interactive online resources for children five to 12 years. Older children may also wish to use the phone counselling service.

To find out more, visit the Kids Helpline website.

Child looking at a laptop

Tip five: Celebrate the positives

Take time to enjoy the simple things as family, do something fun together.

Visit What’s on in Glen Eira

Kids staying positive

Tip six: Encourage play

Play allows children to process ideas and thinking, it may be outdoor play, exercise or maybe something creative like drawing, painting or playing music.

To find out more, visit the Raising Children Network's website.

Kids riding bikes


Other support services