For the most up-to-date information regarding the Novel Coronavirus, including specific health and medical advice, please visit the Victorian Department of Health and Human Services.
If you suspect you may have coronavirus (COVID-19), please call the dedicated hotline on 1800 675 398.
COVID-19 — what is it and what does this means for our community?
A state of emergency has been declared in Victoria due to the serious risk to public health posed by COVID-19. We will monitor, follow and act on the advice of the Department of Health and Human Services Victoria (DHHS), Victoria’s Chief Health Officer, and Emergency Management Victoria. We will continue to provide the Glen Eira community with updates via Glen Eira News, social media and this web page.
How is COVID-19 impacting Glen Eira City Council services?
Information about the COVID-19 virus is rapidly changing. We are working with the Department of Health and Human Services (DHHS) so we can keep you informed about the potential impacts on the Glen Eira community.
Some of the impacts to-date on Council services include the postponement of all non-essential services and events. For the continued good health of our community and to help prevent the spread of COVID-19, we have also had to close some of our facilities until further notice, including:
- Glen Eira Leisure facilities (GESAC, Caulfield Recreation Centre and Carnegie Swim Centre)
- Glen Eira Libraries
- Glen Eira City Council Gallery
- playgrounds, fitness equipment, drinking fountains, BBQs in our parks and reserves
- the Customer Service Centre counters at Glen Eira Town Hall.
What can I do if I have a question about my service and the facility is closed?
Our Customer Service team is still receiving and responding to requests and questions via phone and through online channels.
Alternative ways to contact us are:
- Calling our Customer Service team on 9524 3333 (general enquiries).
- Emailing: email@example.com
- Sending a direct message via the Glen Eira City Council Facebook page.
- Make an online enquiry or request
Glen Eira Libraries
You can also make use of our free e-books, movies, digital magazines, e-audiobooks and e-newspapers — available online 24/7. Just download the Glen Eira Libraries app for free from on iTunes and Google Play.
Glen Eira Leisure
Your membership will automatically be placed on free suspension during the time that we are closed, so you will not be charged. Any fees paid in advance will be credited to your membership account.
We remain contactable throughout the closure period should you have any questions. We will also ensure we provide updates as they become available. In the meantime, you can keep updated via our website and social media pages.
For any questions about your membership, contact Glen Eira Leisure on 9575 7100
What Council services are still accessible
- We will continue to run our personal care, delivered meals and services for those on our vulnerable persons’ register, including shopping for essential items.
- We will also continue our property maintenance and our general domestic assistance program to provide essential services.
Residential Aged Care
For the continued good health of our community, as a precautionary measure to help prevent the spread of COVID-19, our Residential Aged Care facilities are in total lockdown.
Maternal and Child Health
Our Maternal and Child Health Service is now conducting all consultations via phone. Priority is being given to:
- New babies
- two week Key Ages and Stages
- four week Key Ages and Stages
- eight week Key Ages and Stages.
Call the Glen Eira Maternal and Child Health Hotline on 9524 3403 between 9am–5pm, Monday to Friday and speak to a Maternal and Child Health nurse for advice and support.
Our immunisations sessions are running. However, for the continued good health of our community and as a precautionary measure to help prevent the spread of COVID-19, we have undertaken the following actions at our sessions:
- the use of hand sanitiser
- limiting one parent and child per session
- implementation of social distancing
- seating is to be 1.5metres apart.
Our Youth Information Centre is now closed for drop-in-sessions until further notice. Young people can still access youth workers support via phone, video-chat or email.
Contact us on 9524 3676 between 10am–5pm, Monday to Friday to make an appointment with one of our youth workers.
Waste, recycling and street cleaning services
To reduce manual handling of bins, it would be helpful to place your bin for collection in a spot that won’t be blocked by parked cars, such as the edge of your driveway.
These services are continuing as normal, however, your bins may be emptied a little earlier than usual to allow drivers to stagger their start times. Please continue to put your bins out the night before collection.
Community Care and Development
We have postponed older adults’ exercise, the Explorers program and group social support programs. The community bus service which runs on Mondays and Wednesdays, has been suspended. Alternative arrangements are being explored.
The Deliberative Community Panel scheduled for 29 March has been postponed until further notice — online communications and discussion will continue.
Council Meetings and Assemblies are considered an essential service and will continue to run. However, for the continued good health of our community and to help prevent the spread of COVID-19, it has been decided that the Public Participation section at Council meetings has been cancelled until further notice. We request community members to watch the Council meetings using livestreaming on Council’s website http://webcast.gleneira.vic.gov.au
As a member of the public, you can ask us questions at any time by submitting your question on-line, letter, fax or by emailing them to firstname.lastname@example.org ensuring they are received by Council 12 noon on the business day preceeding the meeting.
The Australian Government recently announced a business stimulus package in response to the effects of COVID-19 pandemic on businesses. One of Council’s Business Mentor volunteers, David Leonnon, has offered a downloadable resource — Urgent Business Rescue Strategies. David volunteers as a Business Mentor for Glen Eira and is a professional in Business Turnaround and Mentoring. To access David’s downloadable resource visit our COVID-19 Business Resource web page.
For the continued good health of our community, as a precautionary measure to help prevent the spread of COVID-19, events have been cancelled or postponed.
To find out more on the events that have been cancelled visit our Update on cancelled events page.
Emergency relief packages available
Glen Eira residents self-isolating due to coronavirus (COVID-19) with no access to food and essential supplies will receive emergency relief packages.
The program, which has been introduced by the Victorian Government, will support people in mandatory self-isolation, who have little or no food, and no network of family and friends to support them.
Each eligible household will receive a two-week supply of essential goods, such as long-life milk, pasta, cereal, canned vegetables and sugar. Personal care packages will also be distributed to eligible households and include soap, toothpaste and deodorant. Additional items may also be provided depending on the needs of the household, such as nappies or baby formula.
The packages will be delivered door-to-door, with other distribution points to be established as required.
For further information and to find out if you are eligible, contact 1800 675 398.
If you would like any of the information on this page translated into another language, please contact Council’s Media and Communications team on 9524 3333.
אם אתם מעוניינים לקבל מידע כלשהוא המופיע בעמוד זה מתורגם לשפה אחרת, אנא צרו קשר עם צוות העיתונות והתקשורת של המועצה בטלפון 9524 3333.
यदि आप इस पेज पर लिखी किसी जानकारी का किसी अन्य भाषा में अनुवाद कराना चाहते हैं, तो काउंसिल (परिषद) की मीडिया और संचार टीम से 9524 3333 पर संपर्क करें।
Se desiderate accedere alle informazioni contenute in questa pagina in un'altra lingua, contattate il team Media e Comunicazione del comune al numero 9524 3333.
Если вам нужен перевод информации, приведенной на этой странице, позвоните в муниципальный отдел СМИ и связи с общественностью по тел. 9524 3333.
如果您希望将此页面上的任何信息翻译成另一种语言，请致电 9524 3333 联系市政厅的媒体与传播团队。