What can I do if I have a question about my service?
Our Customer Service counters at Town Hall have been closed until further notice but the team is still receiving and responding to requests and questions via phone and through online channels.
Ways to contact us are:
- Calling our Customer Service team on 9524 3333 (general enquiries)
- Emailing: email@example.com
- Sending a direct message via the Glen Eira City Council Facebook page
- Make an online enquiry or request
- Live Chat: available on our website Monday to Friday from 9am to 5pm.
Glen Eira Leisure: for any questions about your membership, contact Glen Eira Leisure on 9575 7100.
Glen Eira Libraries: for any questions about Glen Eira Libraries, email firstname.lastname@example.org
We have set up a dedicated, local hotline for residents and businesses looking for information, advice and support about COVID-19.
The Hotline is available seven days a week:
- Monday to Friday from 8am to 5.30pm, Tuesdays until 7.15pm
- Saturday and Sunday from 9am to 5pm.
Glen Eira residents can contact 9524 3733.
The Glen Eira COVID-19 Hotline is staffed with Council employees and is available to assist the community to:
- navigate official Commonwealth and State information
- find and connect you with local activities and support services to promote good health and wellbeing and reduce isolation
- respond to questions around Council’s response to the pandemic.
Glen Eira Leisure
Glen Eira Leisure facilities will be closed until further notice. Your membership will automatically be placed on free suspension during the time that we are closed, so you will not be charged. Any fees paid in advance will be credited to your membership account.
We remain contactable throughout the closure period should you have any questions. We will also ensure we provide updates as they become available. In the meantime, you can continue to workout via our online GEL Anywhere program and keep updated via our website and social media pages.
For any questions about your membership, contact Glen Eira Leisure on 9575 7100
Membership fees will continue to be waived and will be reviewed in line with the easing of restrictions.
Glen Eira Leisure launched an online workout program — GEL Anywhere. You can choose from a range of exercises and workout in your living room, backyard, driveway, garage — anywhere! To access these workout videos, including HIIT, Yoga, Pilates and Zumba.
Glen Eira Libraries will be closed until further notice. For frequently asked questions about your borrowed books and other changes to library services, visit Glen Eira Libraries’ website and Facebook
You can also make use of our free e-books, movies, digital magazines, e-audiobooks and e-newspapers — available online 24/7. Just download the Glen Eira Libraries app for free from on iTunes and Google Play.
Join Glen Eira Libraries for creative, learning activities, and special online events you can enjoy from home! Watch and learn how to use our online services.
Parks and playgrounds
All Glen Eira playgrounds, outdoor fitness equipment and the Bailey Reserve skate park will be closed until further notice.
Residents can still utilise our grassed spaces across the municipality for exercise (with only one other person or members of your household), including Caulfield Park in Caufield North and the fully-fenced dog off-leash area at Pawfield Park, which is located at The Wedge on the western side of Caulfield Racecourse in Caulfield East. For cyclists, the velodrome and Packer Park in Carnegie remains open and if you are looking at somewhere to run, the athletics track at Duncan Mackinnon Reserve in Murrumbeena is available.
For the continued good health of our community, and as a measure to help prevent the spread of COVID-19 we have turned off drinking fountains and barbecues, closed all sportsgrounds to all sports clubs and suspended bookings for our venues, parks or reserves until further notice.
All community sports have been cancelled until further notice.
Events, arts and culture
All events have been cancelled or postponed. Online and virtual events will be proceeding, please see our What's on page for details.
The Glen Eira City Council Gallery is temporarily closed until further notice. We are extending our online presence and will be featuring artists from Council’s art collection, click on the button below.
Rubbish and recycling
Waste, recycling and street cleaning services
These services are continuing as normal however, your bins may be emptied a little earlier than usual to allow drivers to stagger their start times. To reduce manual handling of bins, it would be helpful to place your bin for collection in a spot that won’t be blocked by parked cars, such as the edge of your driveway. Please continue to put your bins out the night before collection.
Advice for householders regarding COVID-19
Below are some guidelines you can include in your daily routine in regards to COVID-19.
If you take your bin to the kerb, make sure you wash your hands before and after you bring it back in.
If you take a bin out on behalf of others, make sure you wear gloves and dispose of them appropriately.
For those with Coronavirus (COVID-19), put all of your usual items in your bin which goes out for kerbside collection. Wash your hands afterwards.
Please also put the following disposable items into a sealed plastic or paper bag, and place in your bin:
- cleaning cloths
Put the bag in general waste (not recycle or green waste) for kerbside collection.
Put paper, cardboard and other recyclables that have mixed with the above disposable items into general waste as well.
Wash your hands straight after handling disposable items or items that have become mixed with them.
To help waste collectors:
- Compact rubbish - if possible - before putting it in your kerbside general waste bin.
- Don’t compact waste that is already in the bin. It may become stuck and not empty properly.
- Don’t overfill waste or recycling kerbside bins or put them where they may easily tip over or spill.
Please also ensure you leave your bin in an unobstructed location.
There are a variety of services available in our community to help you and your family manage during this challenging time. Download our community contact information.
All community group activities have been cancelled until further notice.
We will continue to run our personal care, delivered meals and services for those on our vulnerable persons’ register, including shopping for essential items. We will also continue our property maintenance and our general domestic assistance program to provide essential services.
Community Care and Development
We have postponed older adults’ exercise, the Explorers program and group social support programs. The community bus service which runs on Mondays and Wednesdays, has been suspended. Alternative arrangements are being explored.
The Deliberative Community Panel meetings have been postponed until further notice — online communications and discussion will continue.
COVID-19 Community Action Grants
The COVID-19 Community Action grant program 2020 provides grants up to $10,000 to support community organisations that are experiencing hardship as well as offering assistance for programs that directly benefit the community.
We have complied a list of resources from the Australian Government, Victorian Government and other agencies to support Business.
One of Council’s Business Mentor volunteers, David Leonnon, has offered a downloadable resource — Urgent Business Rescue Strategies. David volunteers as a Business Mentor for Glen Eira and is a professional in Business Turnaround and Mentoring. To access David’s downloadable resource and to get further information click on the button below.
COVID-19 Small Business Grants
Applications for the COVID-19 Response and Recovery Small Business Grants program are now open. Grants of up to $2,000 are available to small businesses for online technical and innovation support.
Family, youth and children
Maternal and Child Health
Our Maternal and Child Health Centres are closed. We will be conducting all consultations via phone. You can call the Glen Eira Maternal and Child Health Hotline on 9524 3403 between 9am to 5pm, Monday to Friday and speak to a Maternal and Child Health nurse for advice and support.
Our immunisations sessions are running. However, for the continued good health of our community and as a precautionary measure to help prevent the spread of COVID-19, we have undertaken the following actions at our sessions:
- temperature checking
- the use of hand sanitiser
- limiting one parent and child per session
- implementation of social distancing
- seating is to be 1.5 metres apart.
Our Youth Information Centre is now closed for drop-in-sessions until further notice. Young people can still access youth workers support via phone, video-chat or email. Contact us on 9524 3676 between 10am to 5pm, Monday to Friday to make an appointment with one of our youth workers.
We have developed a Social Distancing Support Program, which aims to support young people through a climate that requires isolation as a means of community safety. The program will focus on one-on-one support, achievable goal setting (whilst social distancing) and referrals.
We will not be taking any bookings for our venues, parks or reserves until further notice.
Council Meetings and Assemblies are considered an essential service and will continue to run. However, for the continued good health of our community and to help prevent the spread of COVID-19, the Public Participation section at Council Meetings has been cancelled until further notice. We request that community members watch Council Meetings using livestreaming on Council’s website.
As a member of the public, you can ask us questions at any time by submitting your question online, letter, fax or by emailing them to email@example.com ensuring they are received by Council 12 noon on the business day preceding the meeting.
Response and Recovery Package
Councillors have endorsed a $7.3 million Response and Recovery Package to support residents and ratepayers during COVID-19.
We will be supporting residents who are experiencing difficulty in paying rates because of the economic impact of the COVID-19 pandemic. To find more visit, our COVID-19 Rates Financial Hardship page.
COVID-19 Community Relief and Recovery Support Directory
Our COVID-19 Community Relief and Recovery Support Directory aims to help the Glen Eira community know what support services are out there — State and Local services for food; personal hardship; psychosocial; accommodation, pharmaceutical assistance, health services and medical transport; and more.
Guiding our community groups on how to be COVID safe
We have developed a guide to assist community groups who use Council facilities to be COVID safe. The guide contains a safety plan and a checklist to help you resume activities.
Download a copy of the Guiding our community groups on how to be COVID safe
As restrictions are slowly eased, it is important to download the COVIDSafe app to help stay safe. The app speeds up the process of finding people who have been in close contact with someone who tests positive for COVID-19. Help stop the spread. Find out more or download the COVIDSafe app.
Stay up-to-date with the latest COVID-19 announcements by downloading the Australian Government’s coronavirus app. Search ‘Coronavirus Australia’ in the Apple App store and on Google Play or visit www.australia.gov.au
Migration Council Australia (MCA) has developed a Government sponsored multilingual resource for Australia’s culturally and linguistically diverse communities about COVID-19, its impact and available support. To download the app, visit the Apple App Store or Google Play. https://www.myauscovid-19.org.au
For information about COVID-19 in your language, please see the DHHS translated COVID-19 resources
If you would like any of the information on this page translated into another language, please contact Council’s Media and Communications team on 9524 3333
למידע על קוביד-19 בשפתכם, אנא ראו את המשאבים המתורגמים על קוביד-19 מטעם ״משרד הבריאות והשירותים לאזרחים״
אם אתם מעוניינים לקבל מידע כלשהוא המופיע בעמוד זה מתורגם לשפה אחרת, אנא צרו קשר עם צוות העיתונות והתקשורת של המועצה בטלפון 9524 3333
अपनी भाषा में COVID-19 के बारे में जानकारी के लिए, कृपया DHHS अनुवादित COVID-19 संसाधन देखें
यदि आप इस पेज पर लिखी किसी जानकारी का किसी अन्य भाषा में अनुवाद कराना चाहते हैं, तो काउंसिल (परिषद) की मीडिया और संचार टीम से 9524 3333 पर संपर्क करें।
Per maggiori informazioni sul COVID-19 nella vostra lingua, visitate la pagina DHHS -Risorse sul COVID-19 tradotte.
Se desiderate accedere alle informazioni contenute in questa pagina in un'altra lingua, contattate il team Media e Comunicazione del comune al numero 9524 3333
Информацию о коронавирусе COVID-19 на русском языке можно найти онлайн в разделе переводов Департамента здравоохранения и услуг населению (DHHS translated COVID-19 resources)
Если вам нужен перевод информации, приведенной на этой странице, позвоните в муниципальный отдел СМИ и связи с общественностью по тел. 9524 3333
如需您所用语种的 COVID-19（冠状病毒病）相关信息，请查看 DHHS 的 COVID-19 资源译文
如果您希望将此页面上的任何信息翻译成另一种语言，请致电 9524 3333 联系市政厅的媒体与传播团队。