Service performance indicators — Community services

The following performance indicators are being monitored under Theme 3 – Safe, Healthy and InclusiveA strong and safe community that brings people together and enhances health and wellbeing.

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Number of young people attending programs

Quarter 3 saw a higher uptake in secondary school programs, particularly the Healthy/Respectful Relationships delivered in Secondary Schools, compared to 2017/18. While Council’s community programs continued to have strong participation, the shifting of some youth events to later in the year reflected lower youth event numbers compared to this time last year.

Food safety inspections

The number of inspections remains generally consistent with a pleasing reduction in the number of failed inspections. A failed inspection in this instance uses the same definition as the LGPRF critical and major non-compliance definitions. It is when a deficiency is found by a Council officer that poses an immediate serious threat to public health and must be followed up by the Council. This includes situations where there is a serious risk of food being sold that is unsafe to eat.

Maternal and child health services

Birth notices for the Jan – March quarter averaged 139, slightly higher than the 2nd Quarter. Key Ages and Stages visits slightly lower due to families taking leave during the holiday period.

Visit numbers each quarter are dependent upon when children are born each year and when scheduled visits fall. There are approximately 1,750 births in Glen Eira each year.

Immunisation coverage against each cohort

At the time of preparing this report, data for Q3 was not available from the Department of Health and Human Services.

Cohort 1 - Children must receive all required vaccines by the age of one year and three months; Cohort 2 - Children must receive all required vaccines by the age of two years and three months; Cohort 3 - Children must receive all required vaccines by the age of five years and three months.

In home and social support

Low hours reported for Jan as expected given shutdown of Social Support Groups - Social Groups dropped on average 1400 hours in Dec/ Jan alone. Meals have fallen since the listeria scare which resulted in approximately 20 clients suspending service as they do not enjoy the meals from the interim provider. Other services continue to trend in line with individual targets. All Council service requests were satisfied for Q1, Q2 & Q3.

Over the year service hours will reduce each quarter by transition of clients to NDIS.

Library loans

Loans of library items have increased compared to Q3 last year, with digital loans increasing by 11.54%. March 2019 saw monthly loans of digital items exceed 10,000 for the first time.

Library visits

All library branches experienced increased visitation compared to Q3 last year, especially Elsternwick Library with an increase of 9.15% for the quarter.

Early learning centres utilisation rate %

Average Financial year to date utilisation is Carnegie 88%, Caulfield 97% and Murrumbeena 77%.