Service performance indicators — GESAC

The following service performance indicators are being monitored under Theme 1 – Liveable and Well Designed. A city that is easy to move around, with safe travel options and walkable neighbourhoods.

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Overall service improvement program score — GESAC

It's pleasing to see a consistent high result for Service Improvement Program results, compared to previous years. The third quarter is also usually more challenging due to the influx of new staff.

GESAC membership and attendance

Membership numbers have increased from last year due to a number of factors including a slowdown in the cancellation of gym members, an overall improvement in the maintenance of swim school members, and the continued improvement in stadium programs. Aquatic memberships have also grown consistently over the past year as focus has been applied to this area. This has translated into an increased overall attendance for the period.