Informed and engaged

A well-governed council that is committed to transparency and engages residents in decision-making.

Commitment Performance measure Progress update as at 31 March 2019 Status
We will implement our Community Engagement Strategy 2018–2021. Develop an online live chat platform that will enhance community opportunities to ask questions and engage with Council. Facebook chat with the Mayor’ will be held to discuss draft Budget on 16 May 2019. On track
  Establish a 'We asked - You said -We did' online platform to report back to the community following all community engagement activities. A first iteration of a ‘We Asked-You Said We Did” page on the current Council website is now live. Completed
  Consult with Glen Eira Community Voice on at least six occasions. Three consultations and one quick survey have been completed and future consultations using community voice are being planned. On track
We will continue to provide greater online options for residents by ensuring that our top 20 transactions are available via Council’s website. New Council website implemented by June 2019 Content is written and in the approval stage with management. New site is being built and in test stage ready for deployment On track
  Top 20 most accessed community transactions will be available via Council's website. Top fourteen transactions are now online and can be accessed through Council's website. Six additional transactions are in progress to be completed on time to meet the commitment On track
We will streamline and simplify processes for the community to engage with Council during key life events. New residents will have access to a seamless online workflow that automatically connects them to Council services relevant to their needs by June 2019. Community research has been undertaken to establish pain points and needs of the user. User journeys and online content has been completed as part of the content development of the new website. On track
  New businesses will have access to a seamless on-line workflow that automatically connects them to council services relevant to their needs by June 2019 Community research has been undertaken with businesses to establish pain points and needs of the user. User journeys and online content has been completed as part of the content development of the new website. On track
  New parents will have access to a seamless on-line workflow that automatically connects them to council services relevant to their needs by June 2019. Community research has been undertaken with parents to establish pain points and needs of the user. User journeys and online content has been completed as part of the content development of the new website. On track
We will advocate with State and Federal Governments in line with our endorsed Advocacy Strategy 2018–2020. Election period advocacy campaign deployed for each State electorate. Advocacy priorities identified for each of the three State electorates represented in Glen Eira. Advocacy Breakfast held on Wednesday 24 October 2018. Outcomes of Council advocacy activities reported to Council in February 2019. Complete
We will demonstrate our commitment to transparency by increasing the amount of information that is available to the public via various communication modes. Increased social media presence by posting a minimum of five messages per week that informs the community on a range of Council services and events via Council’s What’s on in Glen Eira Facebook and Instagram pages and an increase in the use of video. A total of 396 posts and 33 videos have been streamed across Facebook and Instagram showcasing and informing the community of Council’s services and events as well as relevant State Government initiatives. On track
  Improvement in the Community Satisfaction Rating with how Council has performed in making decisions in the interest of the community. Once the results from the Local Government Community Satisfaction Survey for 2019 are released a comparison will be made against the 2018 result. On track
We will commence a review of our Local Law in consultation with the community. Complete consultation with internal stakeholders and community stakeholders. Prepare draft Local Law for comment by 30 June 2019 A full project plan (Plan) was discussed at the meeting of the Local Laws Advisory Committee in October 2018 and at a Council Assembly meeting in November 2018. Stage 1 of Plan, which is to identify areas of the current Local Law that may require amendment, is substantially complete. Stage 2 of Plan, which is to draft the proposed Local Laws, Community Impact Statements and Human Rights Statements, is currently underway. On track
We will ensure that Council's governance processes and frameworks remain consistent with contemporary practice and Local Government Act requirements. All requirements of the new Local Government Act will be complied with in accordance with implementation timelines set by the Minister for Local Government. The new Local Government Act was not enacted before the last election and although general opinion is that it will be revived, at this time it is not on the legislative agenda. This action will therefore not be delivered this year. At risk
We will report quarterly to the community on our progress against all of our promises outlined in this Plan. Quarterly reporting considered by Council in August, November, February and May annually. The December Quarterly Service Performance Report was endorsed by Council in February 2019 and is currently live on Council’s website. On track