Best Value Report

Glen Eira Council's Best Value Report (PDF 152KB) outlines how we're meeting our service requirements under the Local Government (Best Value Principles) Act 1999.

Best value principles

The Act requires council services to work around six best value principles. These allow us to assess and improve the services we provide to you.

The best value principles are:

  1. best quality and value-for-money
  2. responsiveness to community needs
  3. accessibility of services to those who need them
  4. continuous improvement of services
  5. community consultation on all services and activities
  6. regular community reporting on Council achievements.

Highlights from the financial year 2019/20

  • Covid-19 support on our websites
  • Website transaction assistant — Live chat
  • Parking Enforcement Service Review
  • Library and Glen Eira Leisure websites
  • High Priority transactions

Service improvements

The following services have been reviewed to provide improved customer experience, better quality services and more efficient and cost-effective processes:

  • Infrastructure and Assets
  • Noise complaints
  • Parking enforcement

Great@GlenEira Portfolio

We completed a portfolio of exciting transformation projects in 2019–20, which were independently assessed as sector-leading because of their genuine end-to-end approaches. They include our:

  • A new Transformation Program to guide the next round of improvements
  • New Library and Glen Eira Leisure websites
  • Improved search functionality on Council’s website
  • A new community dashboard to provide transparent and timely reporting on Council’s performance
  • Introduction of business intelligence to make more informed decisions to better understand and serve our community
  • Smart city technology to improve liveability now and into the future
  • Virtual reality capability to enhance community engagement
  • Enterprise data business intelligence tool
  • Rollout of Office 365 with mobile access
  • Uplift of resource skills and capacity in user experience, lean practices, innovation and creativity, community engagement, change agility, business intelligence and project management
  • A Customer Strategy for Glen Eira to become empathetic, accessible, timely, simple and consistent
  • ICT transformation – integration architecture, change management, process automations and security uplift
  • Data ownership and management model

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