Best Value Report

Glen Eira Council's Best Value Report (DOCX, 133KB) outlines how we're meeting our service requirements under the Local Government (Best Value Principles) Act 1999.

Best value principles

The Act requires council services to work around six best value principles. These allow us to assess and improve the services we provide to you.

The best value principles are:

  • best quality and value-for-money
  • responsiveness to community needs
  • accessibility of services to those who need them
  • continuous improvement of services
  • community consultation on all services and activities
  • regular community reporting on Council achievements.

Service improvements

We reviewed many of our service in 2017-18, with a view to improving customer service and providing more efficient. cost-effective processes. We made a range of improvements to:

  • town planning
  • infrastructure capital works
  • traffic engineering
  • tender process
  • purchasing
  • bond refund process
  • tree management
  • recreation and open space facility hire
  • sports ground allocations
  • records management.

New transformation projects

We completed a portfolio of exciting transformation projects in 2017-18, which were independently assessed as sector-leading because of their genuine end-to-end approaches. They include our:

  • Digital by Default Strategy
  • Community Engagement Framework
  • Customer Service Operating Framework
  • Social Media Framework
  • Digital Program Management
  • Citywatch initiative
  • refreshed customer experience training.

Digitising high-priority transactions

Recognising that you want online access to our services, we identified our most frequently used transactions and made them online in 2017-2018. They include:

  • change of address
  • hard rubbish request
  • derelict vehicle request
  • infrastructure permits
  • building permits
  • skip bins
  • online general enquiry
  • town planning application
  • land information certificate request
  • illegally parked vehicle request
  • dumped rubbish request
  • youth services forms


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