COVID-19 update:

To find out how the Victorian Government COVIDSafe Settings impact our services, visit our COVID-19 Council services update webpage.


Published on 22 October 2021

Getting back to the things you love

As restrictions are lifted in Victoria, we can now enjoy many different outings and activities as well as reconnect with friends and family.

However, to be able to participate in many of these activities, you will need to have had two doses of a COVID-19 vaccine (or have a medical exemption) and be able to provide proof on request to businesses as well as at Council buildings and services.

How do I get proof of my COVID-19 vaccination?

There are three main ways to get proof of your vaccination. These are explained below:

  1. Using a smartphone and the Service Victoria app.
  2. Downloading and printing your certificate from the myGov website.
  3. Getting a printed copy from your vaccine provider or in the post.

Using your smartphone and the Service Victoria app

The Service Victoria app, allows you to link your COVID-19 vaccination certificate to the app for easy check-in when scanning the venue QR Codes.

You can add your COVID-19 digital certificate to the Service Victoria app from the Express Plus Medicare app or your myGov account. The easiest way is through the Express Plus Medicare app. Service Victoria — Add COVID-19 digital certificate to Service Victoria app

Venues will ask to see proof you've checked in and proof of vaccination, but they can't keep or store your vaccination information; they are simply sighting it to check your vaccination status.

Downloading and printing your certificate

Printed COVID-19 digital certificates are accepted as proof of vaccination status. You can print your COVID-19 digital certificate available on myGov at home. You may also be asked for photo ID (eg. driver’s license) when using a printed certificate to check into venues.

To access your COVID-19 digital certificate, you must link your Medicare online account to your myGov.

The Services Australia website shows you how to create a myGov account:

Download your COVID-19 digital certificate from myGov in three simple steps:

  1. Create a myGov account, if you don't have one.
  2. Link your Medicare to myGov.
  3. Download your COVID-19 digital certificate from your Medicare online account through myGov when you have had both doses of any COVID-19 vaccine.

If you can't get proof of vaccination online, you can:

  • Ask your vaccination provider to print your record of vaccination for you. If you were vaccinated at a GP clinic, pharmacy, or community centre, ask them to print your vaccination record.
  • Call the Australian Immunisation Register (AIR) on 1800 653 809 and ask them to send your Immunisation History Statement to you. It can take up to 14 days to arrive in the post.

For further information on getting proof of your COVID-19 vaccination, visit

How get proof of your child’s vaccinations

You can get proof of your child’s COVID-19 vaccinations if they’re under 14 years old.

Use your Medicare online account via myGov or the Express Plus Medicare app to view their immunisation history statement or COVID-19 digital certificate (available once they’re fully vaccinated).

If your child is 14 years or older, they’ll need to get proof using their own Medicare online account through myGov.

Showing proof of your vaccination exemption

If you have a medical exemption from the COVID-19 vaccination, you may enter premises open only for fully vaccinated people. You must show evidence of this medical exemption to the venue. You may also be asked for photo ID when using your exemption certificate to check into venues.

If you currently have an exemption letter from your GP, you will now need to fill in an exemption form with the Australian Immunisation Register to obtain an exemption certificate via the myGov website by 12 November. If you don’t have a smartphone, you can ask your doctor to print a copy of your certificate or call the AIR on 1800 653 809 for assistance.

If you or someone you know wants to book in for a COVID-19 vaccination, please call 1800 675 398 or visit:

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