COVID-19 update:

On Sunday 6 September 2020, the Premier announced Victoria’s COVID-19 roadmap to reopening. Many of the Stage 4 restrictions remain in place but there have been some slight changes. Find out more here.

COVID-19 Community support

Help is available. There are a variety of initiatives and services available in our community to help you and your family manage during this challenging time.

On This Page

COVID-19 Hotline

We have set up a dedicated, local hotline for residents and businesses looking for information, advice and support about COVID-19.

The Hotline is available seven days a week:

  • Monday to Friday from 8am to 5.30pm, Tuesdays until 7.15pm
  • Saturday and Sunday from 9am to 5pm.

Glen Eira residents can contact 9524 3733

The Glen Eira COVID-19 Hotline is staffed with Council employees and is available to assist the community to:

  • navigate official Commonwealth and State information
  • find and connect you with local activities and support services to promote good health and wellbeing and reduce isolation
  • respond to questions around Council’s response to the pandemic.

Be Kind Glen Eira

We’ve all been affected by the COVID-19 pandemic in some form. That’s why, it is important as ever to remain kind to yourself and each other. Reach out to your friends, family, neighbours and those in need and remember that we’re all in this together. Glen Eira is a great community, let’s continue to band together and support each other. Find out more at Be Kind Glen Eira.

COVID-19 Community Relief and Recovery Support Directory

Our COVID-19 Community Relief and Recovery Support Directory aims to help the Glen Eira community know what support services are out there — State and local services for food; personal hardship; psychosocial; accommodation, pharmaceutical assistance, health services, medical transport and more.

Important community contacts

There are a variety of services available in our community to help you and your family manage during this challenging time. Download our community contact information.

COVID-19 Home Safety Plan

The Department of Health and Human Services has developed a COVID-19 Home Safety Plan (PDF). This resource is for you to plan and implement COVID Safe measures, whether at home or out in the community.

The Plan includes important actions inside the home, such as regular cleaning of frequently touched surfaces, recognising the symptoms of coronavirus, and planning for potential illness. Outside the home, the Plan includes things such as keeping a record of where you have been or who you have seen, wearing a face covering and the COVID Normal steps to keep each other safe as group and gathering sizes gradually increase.

Help and support

The outbreak of COVID-19 has impacted people in varying ways. It is understandable during times like this that people may be feeling afraid, worried, anxious and overwhelmed.

 If you or anyone you know needs help:

For a full list of services and support download, our COVID-19 Community Relief and Recovery Support Directory 

Personal hardship

Rates support

We will be supporting residents who are experiencing difficulty in paying rates because of the economic impact of the COVID-19 pandemic. To find out more visit, our COVID-19 Rates Financial Hardship page.

Community Information and Support Glen Eira (CIS Glen Eira)

A local community information and support service providing Telstra vouchers to assist paying Telstra accounts, no interest loan scheme for individuals or families living on low incomes and tax help. To find out more visit, CIS Glen Eira's website.

Jewish Care

This service provides financial counselling and support, as well as interest-free loans. For more information visit, Jewish Care's website.

Services Australia

The Australian Government is providing financial assistance to Australians to support them through COVID-19. This includes Centrelink, the Coronavirus Supplement, Economic Support Payment, JobSeeker Payment and JobKeeper Payment. For more information and to find out if you are eligible, visit Services' Australia website.

For a full list of services and support, download our COVID-19 Community Relief and Recovery Support Directory 

Community groups support

COVID-19 Community Action Grants

The COVID-19 Community Action Grant program 2020 provides grants of up to $10,000 to support community organisations that are experiencing hardship as well as offering assistance for programs that directly benefit the community. To find more visit, our COVID-19 Community Action Grant page.



We acknowledge the important role that volunteers play in our community. With the closing of work places and changes to working arrangements you may now have time to volunteer. In response to COVID-19, Council and many local organisations have put volunteer programs on pause. Peak body Volunteering Victoria have information about volunteering during COVID-19 and registering your interest to volunteer.