We have set up a dedicated, local hotline for residents and businesses looking for information, advice and support about COVID-19.
The Hotline is available seven days a week from 9am to 5pm.
Glen Eira residents can contact 9524 3733
The Glen Eira COVID-19 Hotline is staffed with Council employees and is available to assist the community to:
- navigate official Commonwealth and State information
- find and connect you with local activities and support services to promote good health and wellbeing and reduce isolation
- respond to questions around Council’s response to the pandemic.
Be Kind Glen Eira
We’ve all been affected by the COVID-19 pandemic in some form. That’s why, it is important as ever to remain kind to yourself and each other. Reach out to your friends, family, neighbours and those in need and remember that we’re all in this together. Glen Eira is a great community, let’s continue to band together and support each other. Find out more at Be Kind Glen Eira.
COVID-19 Community Relief and Recovery Support Directory
Our COVID-19 Community Relief and Recovery Support Directory aims to help the Glen Eira community know what support services are out there — State and local services for food; personal hardship; psychosocial; accommodation, pharmaceutical assistance, health services, medical transport and more.
Helping you connect online
During this pandemic, we have become more reliant on technology like smart phones, iPads and computers to keep us connected with our friends, families and local businesses.
If you need some further help to use your computer or smart device, this guide provides you with a list of local organisations that can assist you. They offer access to devices, technology support and classes both online and face-to-face (when permitted), as well as classes on how to use apps like WhatsApp, Zoom and Skype.
For a full list of services download, our Helping you to connect online guide (PDF)
Important community contacts
There are a variety of services available in our community to help you and your family manage during this challenging time. Download our community contact information.
COVID-19 Home Safety Plan
The Department of Health and Human Services has developed a COVID-19 Home Safety Plan (PDF). This resource is for you to plan and implement COVID Safe measures, whether at home or out in the community.
The Plan includes important actions inside the home, such as regular cleaning of frequently touched surfaces, recognising the symptoms of coronavirus, and planning for potential illness. Outside the home, the Plan includes things such as keeping a record of where you have been or who you have seen, wearing a face covering and the COVID Normal steps to keep each other safe as group and gathering sizes gradually increase.
Help and support
The outbreak of COVID-19 has impacted people in varying ways. It is understandable during times like this that people may be feeling afraid, worried, anxious and overwhelmed.
If you or anyone you know needs help:
- Lifeline on 13 11 14
- beyondblue on 1300 224 636
- MensLine Australia on 1300 789 978
- Kids Helpline on 1800 551 800
- Headspace on 1800 650 890
- QLife on 1800 184 527
- Parentline on 13 22 89
For a full list of services and support download, our COVID-19 Community Relief and Recovery Support Directory
We are supporting residents who are experiencing difficulty in paying rates because of the economic impact of the COVID-19 pandemic. To find out more visit, our COVID-19 Rates Financial Hardship page.
Community Information and Support Glen Eira (CIS Glen Eira)
A local community information and support service providing Telstra vouchers to assist paying Telstra accounts, no interest loan scheme for individuals or families living on low incomes and tax help. To find out more visit, CIS Glen Eira's website.
This service provides financial counselling and support, as well as interest-free loans. For more information visit, Jewish Care's website.
The Australian Government is providing financial assistance to Australians to support them through COVID-19. This includes Centrelink, the Coronavirus Supplement, Economic Support Payment, JobSeeker Payment and JobKeeper Payment. For more information and to find out if you are eligible, visit Services' Australia website.
For a full list of services and support, download our COVID-19 Community Relief and Recovery Support Directory
Community groups support
COVID-19 Community Action Grants — applications are closed
The COVID-19 Community Action Grant program 2020 provided grants of up to $10,000 to support community organisations that are experiencing hardship as well as offering assistance for programs that directly benefit the community. Applications are now closed. To find more visit, our COVID-19 Community Action Grant page.
Guiding our community groups on how to be COVID safe
We have developed some guidelines and resources to assist community organisations and volunteers to be COVID safe.
- Community organisations and groups
We have created the COVID safe volunteer guidelines for community organisations to assist community organisations and groups to assess and redesign their volunteer programs so they can recommence in a COVID safe manner, and meet the Chief Health Officer directions for their industry. The guidelines provide a step-by-step process, including customisable templates and worksheets to assist community organisations and groups to operate COVID safe working environments.
The COVID safe volunteer guidelines for volunteers bring together information to help answer questions for volunteers about participation, keeping connected to your organisation or helping in the community and keeping yourselves and others safe. Volunteer involving organisations can distribute these guidelines to their volunteers to assist in supporting them in their volunteering role.
- Community groups who use council facilities
All community groups using Council facilities, are required to develop and implement a COVID-19 Safety Plan. Our Guiding our community groups on how to be COVID safe Guide, includes a Safety Plan template that should be completed prior to starting any community activities and is made available to volunteers and members during activities.
Community Groups — Volunteer Communication and Engagement Toolkit
The toolkit contains a 12-week social media campaign, newsletter content and online engagement ideas for community groups to communicate and engage with their volunteers during the pandemic. The messaging highlights four key themes - mental health, being kind, living an active lifestyle and healthy eating. The toolkit includes free images and has been designed so the content and images can easily be inserted directly into social media platforms and/or newsletter templates.
Download our Volunteer Communication and Engagement Toolkit.
Counselling for community groups
The Employee Assist Program (EAP) sponsored by Glen Eira Council is now available for employees of our small and medium-sized community groups and organisations as part of our COVID-19 Response and Recovery Plan. To find more visit, our Counselling for community groups page.
We acknowledge the important role that volunteers play in our community. With the closing of work places and changes to working arrangements you may now have time to volunteer. If you are interested in volunteering during the COVID-19 pandemic, you can register your interest to become an emergency volunteer through the Volunteering Victoria website. Other volunteering opportunities may also exist through Community Information and Support Glen Eira (CIS Glen Eira).