COVID-19 update:

To find out how the latest Victorian Government lockdown restrictions have impacted our services, visit our COVID-19 Council services update webpage.


COVID-19 Community support

Help is available. There are a variety of initiatives and services available in our community to help you and your family manage during this challenging time.

On This Page

COVID-19 Hotline

Our COVID-19 Hotline will be operational for the community – to access information, advice and support about COVID-19 between 8am and 9pm, including over the weekend.

Glen Eira residents can contact 9524 3733.

COVID-19 Home Safety Plan

The Department of Health and Human Services has developed a COVID-19 Home Safety Plan (PDF). This resource is for you to plan and implement COVID Safe measures, whether at home or out in the community.

The Plan includes important actions inside the home, such as regular cleaning of frequently touched surfaces, recognising the symptoms of coronavirus, and planning for potential illness. Outside the home, the Plan includes things such as keeping a record of where you have been or who you have seen, wearing a face covering and the COVID Normal steps to keep each other safe as group and gathering sizes gradually increase.

COVID-19 Community Relief and Recovery Support Directory

Our COVID-19 Community Relief and Recovery Support Directory aims to help the Glen Eira community know what support services are out there — State and local services for food; personal hardship; psychosocial; accommodation, pharmaceutical assistance, health services, medical transport and more.

Important community contacts

There are a variety of services available in our community to help you and your family manage during this challenging time. Download our community contact information.

Be Kind Glen Eira

We’ve all been affected by the COVID-19 pandemic in some form. That’s why, it is important as ever to remain kind to yourself and each other. Reach out to your friends, family, neighbours and those in need and remember that we’re all in this together. Glen Eira is a great community, let’s continue to band together and support each other. Find out more at Be Kind Glen Eira.

Helping you connect online

During this pandemic, we have become more reliant on technology like smart phones, iPads and computers to keep us connected with our friends, families and local businesses.
If you need some further help to use your computer or smart device, this guide provides you with a list of local organisations that can assist you. They offer access to devices, technology support and classes both online and face-to-face (when permitted), as well as classes on how to use apps like WhatsApp, Zoom and Skype.

For a full list of services download, our Helping you to connect online guide (PDF)

Vaccinations for priority groups in the City of Glen Eira

Vaccination against COVID-19 is now available by appointment for priority groups in the City of Glen Eira.

Connect Health & Community, in partnership with Central Bayside Community Health Services and supported by Glen Eira City Council, are operating a mobile vaccination unit at Spurway Community Centre in Murrumbeena.

People who live in community housing, rooming houses or are homeless, older home care residents, Aboriginal or Torres Strait Islanders and members of our multicultural communities are among those who will benefit from access to the mobile unit, which will offer both Pfizer or AstraZeneca.

Bookings are essential. To make an appointment, contact 03 9192 8929 or email with the subject line ‘Mobile Vax Booking Request’.

First and second dose appointments are available. Connect Health & Community can provide free transport to and from the venue.

Help and support

The outbreak of COVID-19 has impacted people in varying ways. It is understandable during times like this that people may be feeling afraid, worried, anxious and overwhelmed.

 If you or anyone you know needs help:

For a full list of services and support download, our COVID-19 Community Relief and Recovery Support Directory

Personal hardship

Rates support

We are supporting residents who are experiencing difficulty in paying rates because of the economic impact of the COVID-19 pandemic. To find out more visit, our COVID-19 Rates Financial Hardship page.

Community Information and Support Glen Eira (CIS Glen Eira)

A local community information and support service providing Telstra vouchers to assist paying Telstra accounts, no interest loan scheme for individuals or families living on low incomes and tax help. To find out more visit, CIS Glen Eira's website.

Jewish Care

This service provides financial counselling and support, as well as interest-free loans. For more information visit, Jewish Care's website.

Services Australia

The Australian Government is providing financial assistance to Australians to support them through COVID-19. This includes Centrelink, the Coronavirus Supplement, Economic Support Payment, JobSeeker Payment and JobKeeper Payment. For more information and to find out if you are eligible, visit Services' Australia website.

For a full list of services and support, download our COVID-19 Community Relief and Recovery Support Directory

Community groups support

COVID-19 Community Action Grants — applications are closed

The COVID-19 Community Action Grant program 2020 provided grants of up to $10,000 to support community organisations that are experiencing hardship as well as offering assistance for programs that directly benefit the community. Applications are now closed. To find more visit, our COVID-19 Community Action Grant page.

Guiding our community groups on how to be COVID safe

We have developed some guidelines and resources to assist community organisations and volunteers to be COVID safe.

  • Community organisations and groups
    We have created the COVID safe volunteer guidelines for community organisations to assist community organisations and groups to assess and redesign their volunteer programs so they can recommence in a COVID safe manner, and meet the Chief Health Officer directions for their industry. The guidelines provide a step-by-step process, including customisable templates and worksheets to assist community organisations and groups to operate COVID safe working environments.
  • Volunteers
    The COVID safe volunteer guidelines for volunteers bring together information to help answer questions for volunteers about participation, keeping connected to your organisation or helping in the community and keeping yourselves and others safe. Volunteer involving organisations can distribute these guidelines to their volunteers to assist in supporting them in their volunteering role.
  • Community groups who use council facilities
    All community groups using Council facilities, are required to develop and implement a COVID-19 Safety Plan. Guiding our community groups on how to be COVID safe Guide, includes a Safety Plan template that should be completed prior to starting any community activities and is made available to volunteers and members during activities.

Community Groups — Volunteer Communication and Engagement Toolkit

The toolkit contains a 12-week social media campaign, newsletter content and online engagement ideas for community groups to communicate and engage with their volunteers during the pandemic. The messaging highlights four key themes - mental health, being kind, living an active lifestyle and healthy eating. The toolkit includes free images and has been designed so the content and images can easily be inserted directly into social media platforms and/or newsletter templates.

Download our Volunteer Communication and Engagement Toolkit.



We acknowledge the important role that volunteers play in our community. With the closing of work places and changes to working arrangements you may now have time to volunteer. If you are interested in volunteering during the COVID-19 pandemic, you can register your interest to become an emergency volunteer through the Volunteering Victoria website. Other volunteering opportunities may also exist through Community Information and Support Glen Eira (CIS Glen Eira).