COVID-19 update:

To find out how the latest Victorian Government Circuit Breaker lockdown restrictions have impacted our services, visit our COVID-19 Council services update webpage.

 

COVID-19 Council services update

Find out how the latest Victorian Government Circuit Breaker lockdown restrictions have impacted our services and facilities.

To find out how this may affect you, see the list of services, facilities and programs below.

Please note: our Customer Service counters at the Town Hall are closed.

Services, facilities and programs
Updated Friday 15 July 2021

COVID-19 Hotline

Our COVID-19 Hotline will be operational for the community – to access information, advice and support about COVID-19 between 8am and 9pm, including over the weekend.

Glen Eira residents can contact 9524 3733.


Customer Service Centre

Status: Changed

Our Customer Service counters at Town Hall have been closed, but the team is still receiving and responding to requests and questions via phone and through online channels.

Ways to contact us are:


Community groups

Status: Closed

All community group activities, such as senior citizen groups are closed.


Council meetings

Status: Changed

Council Meetings and Assemblies will continue to run, however public participation has been cancelled until further notice, you can live stream the Council Meetings

You can ask us questions at any time by submitting your question online, letter, fax or by emailing them to mail@gleneira.vic.gov.au ensuring they are received by Council 12pm on the business day before the meeting.


Events

Status: Changed

All planned events have been cancelled or postponed. Some events are available online. See our What's on page for details.


Gallery

Status: Closed

The Glen Eira City Council Gallery is temporarily closed until further notice.


Glen Eira Leisure

Status: Closed

All Glen Eira Leisure facilities are closed, including GESAC, Caulfield Recreation and Carnegie Swim Centre. Your membership will automatically be placed on free suspension during the time that we are closed, so you will not be charged. Any fees paid in advance will be credited to your membership account.

We have launched an online workout program — GEL Anywhere. You can choose from a range of exercises and workout in your living room, backyard, driveway, garage — anywhere! We are also hosting LIVE sessions on our Facebook page seven days a week.

For any questions about the closure or your membership, visit our Glen Eira Leisure COVID-19 services update contact Glen Eira Leisure on 9575 7100


Glen Eira Libraries

Status: Closed

Glen Eira Libraries are closed. Click and collect services are still available as well as home library deliveries. For more information, visit Glen Eira Libraries website.

You can make use of our free e-books, movies, digital magazines, e-audiobooks and e-newspapers — available online 24/7. Just download the Glen Eira Libraries app for free from iTunes and Google Play.


Immunisation

Status: Open

Our immunisations sessions are running, visit our immunising your child page for session days and times.

  • temperature checking
  • the use of hand sanitiser
  • limiting one parent and child per session
  • implementation of social distancing
  • seating is to be 1.5 metres apart.

All staff are provided with Personal Protective Equipment (PPE) as required by the State and Commonwealth Governments, so you can expect to see our staff with face masks and face shields along with standard protection such as gloves and sanitiser.


In-home support and community care

Status: Open and closed

We continue to run in-home support services, including domestic assistance and personal care. Shopping from a list and Delivered Meals are also still available. Property maintenance is running at a reduced capacity for safety related tasks only.

All staff are provided with Personal Protective Equipment (PPE) as required by the State and Commonwealth Governments, so you can expect to see our staff with face masks and face shields along with standard protection such as gloves and sanitiser.

Our Social Support Groups are currently closed.


Early Learning Centres and Maternal and Child Health

Status: Open and closed

Our childcare services and Maternal and child health services are open and will continue to provide essential care to newborns or at-risk babies and children. 

For more information or for any concerns, you can call the Glen Eira Maternal and Child Health Hotline on 9524 3403 between 9am to 5pm, Monday to Friday.

Family Day Care service is open and continues to provide education and care.

Carnegie Occasional Care is closed.


Parks and playgrounds

Status: Open

Our parks and open space remain open. Exercise is now limited to two hours per day and no more than five kilometres from your home. Group size is limited to two people — you and one other person. Always remember to wear a face covering and practise social distancing.


Public toilets

Status: Open

All public toilets are open. Cleaning protocols are in accordance with Department of Health and Human Services guidelines.


Rubbish, recycling and transfer stations

Kerbside collections

Status: Open

These services are continuing as normal. However, your waste may be collected a little earlier than usual to allow drivers to stagger their start times. This is to reduce the risk of community transmission as the drivers would otherwise be collecting keys and trucks together. Drivers are now able to service major roads from 5am and side streets from 6am. Our aim is to return to normal collection times as soon as appropriate and we want to thank you for your understanding during this time.

For further information on noise generated by kerbside waste collection, visit the EPA Victoria website.

To reduce manual handling of bins, it would be helpful to place your bin for collection in a spot that won’t be blocked by parked cars, such as the edge of your driveway. Continue to put your bins out the night before collection.

Advice for householders regarding COVID-19

Below are some guidelines you can include in your daily routine in regards to COVID-19.

  • When you take your bin to the kerb, make sure you wash your hands before and after you bring it back in.
  • If you take a bin out on behalf of others, make sure you wear gloves and dispose of them appropriately.

For those with Coronavirus (COVID-19)

Put all of your usual items in your bin which goes out for kerbside collection. Wash your hands afterwards.

Please put the following disposable items into a sealed plastic or paper bag and into your bin:

  • tissues
  • cleaning cloths
  • masks

Put the bag in general waste (not recycle or green waste) for kerbside collection.

Put paper, cardboard and other recyclables that have mixed with the above disposable items into general waste as well.

Wash your hands straight after handling disposable items or items that have become mixed with them.

To help waste collectors:

  • Compact rubbish — if possible — before putting it in your kerbside general waste bin.
  • Don’t compact waste that is already in the bin. It may become stuck and not empty properly.
  • Don’t overfill waste or recycling kerbside bins or put them where they may easily tip over or spill.
  • Ensure you leave your bin in an unobstructed location.

Hard rubbish, bundled branch and cardboard

Status: Open

Hard rubbish, bundled branch and bulk cardboard booked collection services will continue to operate. However, note that these may occur earlier than usual on your collection day.

Ensure that you book your collection before putting any items out. Visit our Hard rubbish, branches and cardboard page to book your collection.

Transfer stations

Status: Closed

All waste transfer stations are currently closed to the public.


Youth Services

Status: Closed and changed

Our Youth Information Centre is now closed. Young people can also access youth workers via phone, video-chat or email. Contact us on 9524 3676 between 10am to 5pm, Monday to Friday to make an appointment with one of our youth workers.

We have developed a Social Distancing Support Program, which aims to support young people through a climate that requires isolation as a means of community safety. The program will focus on one-on-one support, achievable goal setting (whilst social distancing) and referrals.


Venues

Status: Closed

​All venues are closed. We will not be taking any bookings for our venues, parks or reserves until further notice. To speak with someone about your upcoming booking, please contact our Customer Service team on 9524 3333​. ​


Translations

For information about COVID-19 in your language, please see the DHHS translated COVID-19 resources

If you would like any of the information on this page translated into another language, please contact Council’s Media and Communications team on 9524 3333

למידע על קוביד-19 בשפתכם, אנא ראו את המשאבים המתורגמים על קוביד-19 מטעם ״משרד הבריאות והשירותים לאזרחים״

אם אתם מעוניינים לקבל מידע כלשהוא המופיע בעמוד זה מתורגם לשפה אחרת, אנא צרו קשר עם צוות העיתונות והתקשורת של המועצה בטלפון 9524 3333

अपनी भाषा में COVID-19 के बारे में जानकारी के लिए, कृपया DHHS अनुवादित COVID-19 संसाधन देखें

यदि आप इस पेज पर लिखी किसी जानकारी का किसी अन्य भाषा में अनुवाद कराना चाहते हैं, तो काउंसिल (परिषद) की मीडिया और संचार टीम से 9524 3333 पर संपर्क करें।

Per maggiori informazioni sul COVID-19 nella vostra lingua, visitate la pagina DHHS -Risorse sul COVID-19 tradotte.

Se desiderate accedere alle informazioni contenute in questa pagina in un'altra lingua, contattate il team Media e Comunicazione del comune al numero 9524 3333

Информацию о коронавирусе COVID-19 на русском языке можно найти онлайн в разделе переводов Департамента здравоохранения и услуг населению (DHHS translated COVID-19 resources)

Если вам нужен перевод информации, приведенной на этой странице, позвоните в муниципальный отдел СМИ и связи с общественностью по тел. 9524 3333

如需您所用语种的 COVID-19(冠状病毒病)相关信息,请查看 DHHS 的 COVID-19 资源译文

如果您希望将此页面上的任何信息翻译成另一种语言,请致电 9524 3333 联系市政厅的媒体与传播团队。