Customer Service Centre
Our Customer Service counters at Town Hall are open. You can also contact the team via phone and through online channels.
Ways to contact us are:
- Calling our Customer Service team on 9524 3333 (general enquiries)
- Emailing: email@example.com
- Sending a direct message via the Glen Eira City Council Facebook page
- Make an online enquiry or request
- Live Chat: available on our website Monday to Friday from 9am to 5pm.
We have set up a dedicated, local hotline for residents and businesses looking for information, advice and support about COVID-19.
Glen Eira residents can contact 9524 3733.
The Hotline is available seven days a week:
- Monday to Friday from 8am to 5.30pm, Tuesdays until 7.15pm
- Saturday and Sunday from 9am to 5pm.
All community group activities, such as senior citizen groups have been cancelled until further notice.
Council Meetings and Assemblies will continue to run, however public participation has been cancelled until further notice, you can live stream the Council Meetings.
You can ask us questions at any time by submitting your question online, letter, fax or by emailing them to firstname.lastname@example.org ensuring they are received by Council 12pm on the business day before the meeting.
Early learning centres
All planned events have been cancelled or postponed. We have created a range of online and virtual events, see our What's on page for details.
The Glen Eira City Council Gallery is temporarily closed until further notice. We are extending our online presence and will be featuring artists from our art collection.
Glen Eira Leisure
Glen Eira Leisure facilities have opened in line with eased restrictions. To keep-up-to-date with our opening schedule, visit our Glen Eira Leisure COVID-19 services update page or contact Glen Eira Leisure on 9575 7100
Glen Eira Libraries
Glen Eira Libraries are now open in line with easing restrictions. Entry is available to limited visitors and bookings are essential. For more information, visit Glen Eira Libraries website.
You can also make use of our free e-books, movies, digital magazines, e-audiobooks and e-newspapers — available online 24/7. Just download the Glen Eira Libraries app for free from on iTunes and Google Play.
Our immunisations sessions are running from the Glen Eira Townhall, visit our immunising your child page for session days and times.
All staff are provided with Personal Protective Equipment (PPE) as required by the State and Commonwealth Governments, so you can expect to see our staff with face masks and face shields along with standard protection such as gloves and sanitiser. We have undertaken the following actions at our sessions:
- temperature checking
- the use of hand sanitiser
- limiting one parent and child per session
- implementation of social distancing
- seating is to be 1.5 metres apart.
In-home support and community care
Status: Open and closed
We continue to run in-home support services, including domestic assistance and personal care. Shopping from a list and Delivered Meals are also still available. Property maintenance is running at a reduced capacity for safety related tasks only.
All staff are provided with Personal Protective Equipment (PPE) as required by the State and Commonwealth Governments, so you can expect to see our staff with face masks and face shields along with standard protection such as gloves and sanitiser.
Our Social Support Groups are currently closed.
Maternal and Child Health
Our Maternal and Child Health Centres are open for appointments, caregivers must wear a face mask. Face-to-face home visits will start again in early December — nurses will attend for a short visit and the follow up with a phone call to complete the visit.
New parent groups and Maternal and Child Health talks will continue to be held via Zoom.
For more information or for any concerns, you can call the Glen Eira Maternal and Child Health Hotline on 9524 3403 between 9am to 5pm, Monday to Friday and speak to our Maternal and Child Health team and to make an appointment.
Parks and playgrounds
Our parks and open space are open. Up to 50 people can gather outdoors from any number of households, excludes infants under 12 months. Face masks are no longer required outdoors except where physical distancing cannot be maintained.
The following facilities are open:
- athletics track at Duncan Mackinnon Reserve
- Bailey Reserve skate park
- community sports
- cricket nets and golf cages
- drinking fountains
- outdoor fitness equipment
- outdoor multi-sports courts (basketball 3-point courts, netball rings, hit-up walls and table tennis tables)
- Pawfield park
- public tennis courts
- public toilets
- rotundas, picnic shelters, picnic tables and benches
- velodrome at Packer Park.
All public toilets are open. Cleaning protocols are in accordance with Department of Health and Human Services guidelines.
Rubbish, recycling and transfer stations
These services are continuing as normal. However, your waste may be collected a little earlier than usual to allow drivers to stagger their start times. This is to reduce the risk of community transmission as the drivers would otherwise be collecting keys and trucks together. Drivers are now able to service major roads from 5am and side streets from 6am. Our aim is to return to normal collection times as soon as appropriate and we want to thank you for your understanding during this time.
For further information on noise generated by kerbside waste collection, visit the EPA Victoria website.
To reduce manual handling of bins, it would be helpful to place your bin for collection in a spot that won’t be blocked by parked cars, such as the edge of your driveway. Continue to put your bins out the night before collection.
Advice for householders regarding COVID-19
Below are some guidelines you can include in your daily routine in regards to COVID-19.
- When you take your bin to the kerb, make sure you wash your hands before and after you bring it back in.
- If you take a bin out on behalf of others, make sure you wear gloves and dispose of them appropriately.
For those with Coronavirus (COVID-19)
Put all of your usual items in your bin which goes out for kerbside collection. Wash your hands afterwards.
Please put the following disposable items into a sealed plastic or paper bag and into your bin:
- cleaning cloths
Put the bag in general waste (not recycle or green waste) for kerbside collection.
Put paper, cardboard and other recyclables that have mixed with the above disposable items into general waste as well.
Wash your hands straight after handling disposable items or items that have become mixed with them.
To help waste collectors:
- Compact rubbish — if possible — before putting it in your kerbside general waste bin.
- Don’t compact waste that is already in the bin. It may become stuck and not empty properly.
- Don’t overfill waste or recycling kerbside bins or put them where they may easily tip over or spill.
- Ensure you leave your bin in an unobstructed location.
Hard rubbish, bundled branch and cardboard
Hard rubbish, bundled branch and bulk cardboard booked collection services will continue to operate. However, note that these may occur earlier than usual on your collection day.
Ensure that you book your collection before putting any items out. Visit our Hard rubbish, branches and cardboard page to book your collection.
All waste transfer stations are currently closed to the public.
Status: Closed and changed
Our Youth Information Centre is now closed. Young people can still access youth workers support via phone, video-chat or email. Contact us on 9524 3676 between 10am to 5pm, Monday to Friday to make an appointment with one of our youth workers.
We have developed a Social Distancing Support Program, which aims to support young people through a climate that requires isolation as a means of community safety. The program will focus on one-on-one support, achievable goal setting (whilst social distancing) and referrals.
Community function rooms can be booked for private gatherings with up to 15 people attendance in line with the Stay Safe directives.
For information about COVID-19 in your language, please see the DHHS translated COVID-19 resources
If you would like any of the information on this page translated into another language, please contact Council’s Media and Communications team on 9524 3333
למידע על קוביד-19 בשפתכם, אנא ראו את המשאבים המתורגמים על קוביד-19 מטעם ״משרד הבריאות והשירותים לאזרחים״
אם אתם מעוניינים לקבל מידע כלשהוא המופיע בעמוד זה מתורגם לשפה אחרת, אנא צרו קשר עם צוות העיתונות והתקשורת של המועצה בטלפון 9524 3333
अपनी भाषा में COVID-19 के बारे में जानकारी के लिए, कृपया DHHS अनुवादित COVID-19 संसाधन देखें
यदि आप इस पेज पर लिखी किसी जानकारी का किसी अन्य भाषा में अनुवाद कराना चाहते हैं, तो काउंसिल (परिषद) की मीडिया और संचार टीम से 9524 3333 पर संपर्क करें।
Per maggiori informazioni sul COVID-19 nella vostra lingua, visitate la pagina DHHS -Risorse sul COVID-19 tradotte.
Se desiderate accedere alle informazioni contenute in questa pagina in un'altra lingua, contattate il team Media e Comunicazione del comune al numero 9524 3333
Информацию о коронавирусе COVID-19 на русском языке можно найти онлайн в разделе переводов Департамента здравоохранения и услуг населению (DHHS translated COVID-19 resources)
Если вам нужен перевод информации, приведенной на этой странице, позвоните в муниципальный отдел СМИ и связи с общественностью по тел. 9524 3333
如需您所用语种的 COVID-19（冠状病毒病）相关信息，请查看 DHHS 的 COVID-19 资源译文
如果您希望将此页面上的任何信息翻译成另一种语言，请致电 9524 3333 联系市政厅的媒体与传播团队。