Community Satisfaction Survey

The Report on the Survey can be downloaded below:

Community Satisfaction Survey Report(PDF, 5MB)

Key points coming out of this year’s survey include the following:

  • Council’s Overall Performance index score was 65, two points higher than 2017, this is the same as the Metropolitan average and significantly higher than the State-wide average.
  • Council’s performance on core measures has improved compared to Council’s results in 2017. Four of the core measures have improved, two have remained the same and one has declined.
  • The Customer Service index score was 73, the same as 2017. This result is significantly higher than the State-wide average (53).
  • The suggested areas of focus in the report for the next 12 months are strongly correlated to the issues and themes in the Council and Community Plan which gives support to Council strategies and plans.

The table below sets out a summary of Glen Eira’s performance on the Core Measures.

Glen Eira
Glen Eira
Overall performance 65 63 65  59
Community consultation
(Community consultation and engagement)
55 54 57 55
(Lobbying on behalf of the community)
54 52 56 54
Making community decisions
(Decisions made in the interest of the community)
55 55  58  54
Sealed local roads
(Condition of sealed local roads)
70 67 68 53
Customer service
73  73 72 70
Overall Council direction
52 53 54 52