Freedom of Information

What is FOI?

The Freedom of Information Act 1982 (Vic) (Act) gives members of the public the right to seek access to Glen Eira City Council documents, subject to a number of exemptions. In this context, the word “document” includes maps; films, microfiche; photographs; computer print outs; tape recordings and video tapes; and written documents. 

The Act also gives an individual the right to request that incorrect information held about them by Council be amended or removed.

Other avenues for accessing information

Freedom of Information (FOI) is only one avenue for accessing documents — you may be able to access information through other means, including:

  1. As part of open and transparent decision-making, Council maintains a range of documents and registers for publication or inspection by members of the public. 
  2. In addition to the above, information may be readily available from Council or under other legislation either with or without a charge.

To assist you, Council has prepared a snapshot of documents held by Council and alternative avenues for seeking access to documents, visit, Documents and other information available to the public.

Council’s FOI Officer can help you determine whether a request under FOI is necessary. 

How to make a request under the Act

For a request to be valid under the Act, it must be:

(a) in writing;
(b) accompanied by an application fee of $28.90; and
sufficiently clear to enable the documents you seek to be identified.

How do I submit a request?

You are able to apply for a request online by clicking on the link below:

Apply Online Now

Or please complete the application form and submit it by email to, or by mail to the following address:

Freedom of Information Officer
Glen Eira City Council
PO Box 42
Caulfield South VIC 3162

Freedom of Information Application Form(DOCX, 70KB)

What is the application fee and how do I pay it?

Under section 17 of the Act, an application must be accompanied by a fee of $28.90. You can pay the application fee:

(a) over the phone by credit card by contacting Council's Service Centre on 9524 3333; or
(b) in person at Council’s Service Centre, corner Glen Eira and Hawthorn Roads, Caulfield.

Council may waive or reduce the application fee if it would cause you hardship. If you believe that this is the case, please inform the FOI officer.

How is my personal information used when I make a FOI request?

When you submit a FOI request, you provide personal information, including your name and contact details. This information is collected by Council for the purpose of processing your request. As part of this process, Council may be required to inform third parties that you have made a request for information.

If you would like to know more about privacy at Council, including your right to seek access to your personal information, contact Council’s privacy officer on 9524 3333. Council’s Privacy Policy can be downloaded at:

Fees and charges

In addition to the application fee of $28.90, Council may pass on the charges of providing documents to you (access charges).

Prior to processing a request, Council’s FOI officer will estimate the access charges to be paid. If the estimate exceeds $50, the FOI officer will ask if you wish to proceed with your request, and ask for a deposit payment.


Council must provide a decision in writing within 30 days after receiving a valid request. If a deposit is required, Council must provide a decision in writing within 30 days of receiving the deposit.

In some instances, Council’s FOI officer may require more time to process your request.  If that is the case, the FOI officer will inform you and explain their reasons.


Council generally requests that all communications relating to FOI be in writing. This requirement is intended to ensure clarity and consistency in Council’s interactions with FOI applicants.

You can get in touch with Council’s FOI officer by emailing You may also find it helpful to view Council’s factsheet of Frequently Asked Questions about the FOI process.

Frequently Asked Questions(PDF, 97KB)