Personal care

Personal care services are provided to assist frail older people and people with disabilities with the personal tasks they would usually do for themselves but because of illness, disability or frailty, are unable to manage on their own.

Examples of personal care include assistance with showering or sponging; dressing or grooming; and eating and drinking.

The service is for frail older people and people with a disability.

Service cost

A fee is charged for this service and varies according to income. Monthly accounts are mailed out and can be paid at our Service Centre, corner Glen Eira and Hawthorn Roads, Caulfield or at any post office.

Personal care staff

Experienced staff provide a professional, personal and caring service which is sensitive to individual needs. All personal care staff have Level 3 Personal Care qualifications or extensive experience in providing personal care. All staff have undergone Police and reference checks.

Accessing the service

Referrals for the personal care service can be made by the applicant, a family member, a friend or a health and welfare organisation. Initial enquiries should be made by contacting us on 9524 3333.

At the time of referral some questions will be asked to ascertain whether the eligibility requirements for this service are met. If these are met, an assessment officer will be in contact to discuss care needs and the ability of the service to meet them.

Funding is provided by the Commonwealth and Victorian Governments through the Home and Community Care (HACC) program to assist Council in providing these services.