Home care

Our Home Care Service provides assistance with essential house cleaning services and daily living tasks required to maintain a comfortable and healthy home environment. Our support workers can provide assistance with a range of household and personal assistance tasks where illness, frailty or a disability prevents a person from undertaking tasks on their own behalf. Assistance can be provided on a short-term or long-term basis and is aimed at all times at maintaining independence by complementing what they are able to do for themselves.

The service is available to:

  • older and frail people with moderate, severe or profound disabilities;
  • younger people with moderate, severe or profound disabilities; and
  • carers of the above.

Service cost

Fees are charged for the Home Care Service according to income and are determined at the time of assessment. Monthly accounts are mailed out and can be paid at our Service Centre, corner Glen Eira and Hawthorn Roads, Caulfield or at any post office.

Home care staff

Trained and experienced staff provide a professional, personal and caring service which is sensitive to individual needs. All staff meet clearly-stated selection criteria and undergo Police and reference checks.

Staff not only assist with the tasks required but also monitor the health and wellbeing of the service recipient and report any concerns back to Council for follow up.

Accessing the service

Referrals for the home care service can be made by the applicant, a family member, a friend or a health and welfare organisation. Initial enquiries can be made by contacting us on 9524 3333.

At the time of referral, some questions will be asked to ascertain whether the eligibility requirements for this service are met. If these are met, an assessment officer will make contact to discuss care needs and the ability of the service to address them.

Funding is provided by the Commonwealth and Victorian Governments through the Home and Community Care (HACC) program to assist Council in providing these services.