Personal care

Personal care services are provided to assist frail older people and people with disabilities with the personal tasks they would usually do for themselves but because of illness, disability or frailty, are unable to manage on their own.

Examples of personal care include assistance with showering or sponging; dressing or grooming; and eating and drinking.

The service is for frail older people and people with a disability.

Service cost

A fee is charged for this service and varies according to income. Monthly accounts are mailed out and can be paid at our Service Centre, corner Glen Eira and Hawthorn Roads, Caulfield or at any post office.

Personal care staff

Experienced staff provide a professional, personal and caring service which is sensitive to individual needs. All personal care staff have Level 3 Personal Care qualifications or extensive experience in providing personal care. All staff have undergone Police and reference checks.

Accessing the service

To access support for people aged 65 and older contact My Aged Care. My Aged Care provides a clear entry point to the aged care system and is a key point of interaction with consumers including clients; carers; service providers; and health professionals.

Anyone can contact My Aged Care to find out how to access services, referrals or to seek help.

To be referred to Glen Eira City Council’s support services for the aged, contact My Aged Care on 1800 200 422 Monday to Friday, from 8am to 8pm and Saturday, 10am to 2pm or visit

To access support for people aged less than 65, contact Council on 9524 3333 to confirm eligibility for services.

Funding is provided by the Australian Government’s Commonwealth Home Support Programme (CHSP) and Victorian Government’s Home and Community Care (HACC) program to assist Council in providing these services.