Domestic care

Our Domestic Care Service provides assistance with essential house cleaning services and daily living tasks required to maintain a comfortable and healthy home environment. Our support workers can provide assistance with a range of household and personal assistance tasks where illness, frailty or a disability prevents a person from undertaking tasks on their own behalf. Assistance can be provided on a short-term or long-term basis and is aimed at all times at maintaining independence by complementing what they are able to do for themselves.

The service is available to:

  • older and frail people with moderate, severe or profound disabilities;
  • younger people with moderate, severe or profound disabilities; and
  • carers of the above.

Service cost

Fees are charged for the Domestic Care Service according to income and are determined at the time of assessment. Monthly accounts are mailed out and can be paid at our Service Centre, corner Glen Eira and Hawthorn Roads, Caulfield or at any post office.

Domestic care staff

Trained and experienced staff provide a professional, personal and caring service which is sensitive to individual needs. All staff meet clearly-stated selection criteria and undergo Police and reference checks.

Staff not only assist with the tasks required but also monitor the health and wellbeing of the service recipient and report any concerns back to Council for follow up.

Accessing the service

To access support for people aged 65 and older contact My Aged Care. My Aged Care provides a clear entry point to the aged care system and is a key point of interaction with consumers including clients; carers; service providers; and health professionals.

Anyone can contact My Aged Care to find out how to access services, referrals or to seek help.

To be referred to Glen Eira City Council’s support services for the aged please contact My Aged Care on 1800 200 422 Monday to Friday, from 8am to 8pm and Saturday, 10am to 2pm or visit

To access support for people aged less than 65, contact Council on 9524 3333 to confirm eligibility for services.

Funding is provided by the Australian Government’s Commonwealth Home Support Programme (CHSP) and Victorian Government’s Home and Community Care (HACC) program to assist Council in providing these services.