Our Delivered Meals Service, sometimes referred to as Meals on Wheels provides home delivered meals to residents who, because of frailty, disability or ill health, are unable to prepare a meal on their own behalf. A variety of meals are provided including special dietary meals such as diabetic, vegetarian, reduced fat and vitamised. Meals are delivered by a dedicated group of staff and volunteers who also monitor the health and wellbeing of clients and report any concerns back to the office for follow up. For this reason, it is necessary for clients to be at home at the time of delivery to accept their meal.
Meals are delivered daily. They are delivered chilled for reheating at a later time or as a hot meal for immediate consumption.
Meals are available 365 days of the year. Meals comprise a main meal, dessert and juice. Soup is also available during the winter months.
Using the service
The service is available to frail older people and people with moderate, severe or profound disabilities.
A fee is charged for a meal and varies according to income. Fees are charged through direct debit of a nominated bank account or through CentrePay.
Recipients of the Delivered Meals Service must be at home for the delivery. This is required to ensure that meals are handled correctly to meet food safety requirements. It also enables us to monitor the health and wellbeing of clients and to follow up, if necessary.
Special arrangements can be made if medical appointments or mobility issues prevent a person from being at home or answering the door at the time of a meal delivery.
Accessing the service
To access support for people aged 65 and older contact My Aged Care. My Aged Care provides a clear entry point to the aged care system and is a key point of interaction with consumers including clients; carers; service providers; and health professionals.
Anyone can contact My Aged Care to find out how to access services, referrals or to seek help.
To be referred to Glen Eira City Council’s support services for the aged, contact My Aged Care on 1800 200 422 Monday to Friday, from 8am to 8pm and Saturday, 10am to 2pm or visit www.myagedcare.gov.au
To access support for people aged less than 65, contact Council on 9524 3333 to confirm eligibility for services.
Funding is provided by the Australian Government’s Commonwealth Home Support Programme (CHSP) and Victorian Government’s Home and Community Care (HACC) program to assist Council in providing these services.