We are pleased to share our 2023 Glen Eira Community Satisfaction Survey reports. This important annual survey reflects your feedback on what we are doing well, what we can improve and how we compare to other councils.
Community satisfaction survey
The Glen Eira community continues to rate quality of life in our municipality extremely highly, with 95 per cent saying quality of life here is ‘very good’ or ‘good’.
This insight is just a small part of what you told us through this year’s community satisfaction survey, assessing our performance and sharing ways to improve our service delivery. The survey also allows us to fulfil some of our statutory reporting requirements.
Key findings
Glen Eira continues to perform better or just as well on average on all service areas when compared to other councils in Victoria.
The community gave us a 65 per cent approval rating for our overall performance compared to 62 per cent for the metropolitan area and 56 per cent for the state.
- 81 per cent believe overall direction improved or stayed the same;
- 77 per cent rate customer service as good or very good; and
- 69 per cent rate waste management as good or very good, noting waste management is the most important service we offer according to the survey.
Top three performing areas
- Arts centres and libraries – 79 per cent rated very good or good.
- Recreational facilities – 76 per cent rated very good or good.
- Appearance of public areas – 74 per cent rated very good or good.
Top three areas for improvement
- Town planning policy – 53 per cent rated very good or good.
- Planning and building permits – 52 per cent rated very good or good.
- Population growth – 52 per cent rated very good or good.
Performance measure | Glen Eira 2023 | Glen Eira 2022 | Metro 2023 | State-wide 2023 | Highest score | Lowest score |
Overall performance | 65 | 69 | 62 | 56 | Rosstown Ward residents, Aged 35-49 years, Women | Camden Ward residents |
Value for money | 61 | 65 | 56 | 49 | Rosstowm Ward residents | Camden Ward residents, Aged 50-64 years |
Overall council direction | 50 | 53 | 49 | 46 | Rosstown Ward residents | Camden Ward residents, Aged 50-64 years |
Customer service | 76 | 78 | 71 | 67 | Aged 65+ years | Camden Ward residents, Aged 50-64 |
Art centres and libraries | 79 | 76 | 75 | 73 | Tucker Ward residents, Aged 50-64 years | Camden Ward residents |
Recreational facilities | 76 | 76 | 72 | 68 | Tucker Ward residents | Camden Ward residents |
Appearance of public areas | 74 | 77 | 68 | 67 | Tucker Ward residents | Camden Ward residents |
Waste management | 70 | 72 | 68 | 66 | Aged 65+ years | Aged 18-34 years |
Town planning policy | 53 | 58 | 52 | 50 | Rosstown Ward residents | Aged 50-64 years |
Planning and building permits | 52 | 57 | 50 | 47 | Aged 65+ years | Aged 50-54 years |
Population growth | 52 | 55 | 49 | 48 | Aged 18-34 years | Aged 50-64 years |