Graffiti removal

Graffiti Management Program

We undertake our Graffiti Management Program in accordance with the Graffiti Prevention Act 2007.

The Program seeks to reduce incidents of graffiti from within our City in three ways:

  • the programmed clean-up of graffiti from laneways using supervised community correctional services clean-up teams; 
  • a reactive service to remove graffiti from private property (both residential and commercial) subject to funding limitations; and 
  • a training and education campaign within Glen Eira.

Additional questions regarding the Graffiti Removal Program can be referred to our graffiti management officer on 9524 3333.

What can we do?

Council's Care Crew can assist residents in the removal of graffiti. Requests for removal from private property (both residential and commercial) can be made to us on 9524 3333 or email mail@gleneira.vic.gov.au

The extent to which we provide graffiti clean-up on private property depends on the availability of allocated funds. Requested works are referred to a priority list for consideration.

Where will we remove graffiti from?

We will remove graffiti on the title boundary of private property (both residential and commercial) which is visible from a public place.

We will not remove graffiti from private property owned by utilities (power poles, phone boxes, substations etc.). We will report these incidents to the respective utilities and residents are encouraged to do likewise.

Please note: we will not remove graffiti where access on to private property is required (such as down a driveway) or any graffiti over 1.8 meters in height. Residents can contact our graffiti management officer for advice on how best to remove this graffiti.

Graffiti on Council property

If graffiti occurs on Council property, contact us on 9524 3333 or email mail@gleneira.vic.gov.au

How will graffiti be removed?

We will use two primary methods to remove or obliterate graffiti:

Pressure washing/blasting

This system uses some chemical treatment together with Class A recycled water to wash off graffiti from hard surfaces. This may leave some shadow of original graffiti in/on porous or raw surfaces. We provide no guarantee the graffiti will be completely removed in such circumstances.

Painting out

Where the graffiti occurs on painted surfaces, we will only paint over the graffiti on the surface. The graffiti cover will be a neat rectangular shape (as far as is practicable). The colour selected by our authorised personnel, from a limited colour palette.

Colour palette adopted by Council(PDF, 45KB)

Can I have an alternative paint colour?

To manage the program cost-effectively, the selection of paint colours has been limited to a preselected palette of colours.

Should you require an alternative colour that better matches your property, options include:

  • providing the paint yourself to our authorised personnel who will perform the works and return any leftover paint; or 
  • engaging your own contractor directly (at your own expense) who may be able to colour match to your property.

Please note: if you have received a Notice of Intention to Remove/Obliterate Graffiti and you wish to select your own colour, you MUST CONSENT using the form attached to the notice and also provide your contact details for the alternative provision of paint.

What if I do not respond?

If you do not respond to the action described in the notice within 10 days of the date of the notice, we may attend the subject property and take action to remove or obliterate the graffiti without further notice.

In accordance with the Graffiti Prevention Act 2007 compensation is not payable for any loss, damage or injury to property resulting from or arising out of any act or omission done in good faith by Council or any person authorised by us exercising a power or performing a function relating to the removal or obliteration of graffiti.

What to do if graffiti reoccurs?

If graffiti reoccurs on your property, we recommend that you notify the Police and promptly remove/obliterate the graffiti. Evidence suggests that if graffiti is removed quickly, it is less likely that it will reoccur.

Who can I contact to make alternative arrangements?

Should graffiti be located within your title boundary or you wish to make alternative private arrangements, you may contact our graffiti management officer for further information.

Graffiti removal kits

Graffiti removal kits are now available to all Glen Eira residents and traders, free of charge, as part of the Council and Department of Justice (DOJ) Graffiti Clean-Up Program.

Glen Eira residents and traders can obtain personal graffiti removal kits from our Service Centre, corner Glen Eira and Hawthorn roads, Caulfield. There is a limit of one kit type per household.

Free graffiti removal kits will also be available at Glen Eira community events such as the Party in the Park festivals where our Graffiti Management Program will be promoted at the Glen Eira City Council stall. Advice and demonstrations on how to use these kits will also be available.

Graffiti inspections of private property

We undertake regular inspections to check for graffiti on private property.

If you would like to report an act of graffiti, contact any of the numbers listed below.

Report graffiti on private property to:

Authority Contact  Responsibility 
Council  9524 3333  Graffiti on title boundary of private property
Victoria Police  000  If you see someone committing an act of graffiti
Crime Stoppers 1800 333 000 If you know someone who has been involved in vandalising property

 

Report graffiti on utilities to

Authority  Contact   Responsibility 
 Council 9524 3333 Council property

 Glen_Eira_Town_Hall.jpg

 Adshel 1800 501 402 Clear bus shelters  

Adshel_bus_shelter.jpg

Australia Post 13 13 18 Red letter boxes and green delivery boxes

 Australia_Post_Box.jpgAustralia_Post_green_box.jpg

 Metro Trains 1800 800 007 Trains, stations, railway bridges/overpasses and other railway property

 Train_station.jpg

 South East Water 13 28 12 Fire hydrants

 Fire_hydrents.jpg

 Telstra 1800 011 433 Telephone boxes, stations and poles

 Telstra_phone_box.jpg

United Energy (south of Balaclava Road)

Citipower (north of Balaclava Road)  

13 20 99

13 22 06

Power poles and street lights

 Electricity_poles.jpg

 VicRoads  13 11 70 Road networks, traffic signal poles, boxes and traffic lights

 Vic_Roads_box.jpg