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Page Last Updated:
Wednesday, 4 November 2009
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Home>Graffiti removal procedure
| About Council’s Graffiti Management Program | | Council is undertaking the graffiti management program in accordance with Council’s Guidelines for Graffiti Clean Up and powers granted to Council under the Graffiti Prevention Act 2007. A copy of the Guidelines is available from Council’s Service Centre or here on Council's website.
In summary the program seeks to reduce incidents of graffiti from within Glen Eira in three ways:
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 | the programmed clean up of graffiti from private property using both Council contractors and supervised Department of Corrections clean up crews; | | a reactive service to remove graffiti from private property (both residential and commercial) subject to funding limitations; and | | a training and education campaign within Glen Eira.
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| Additional questions regarding the program can be referred to Council’s graffiti management officer on 9524 3333.
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| What is the reactive service for residents? | | As part of the 2009/10 program Council has engaged a private contractor to assist residents in the removal of graffiti. Requests for removal from private property (both residential and commercial) can be made to Council’s Service Centre on 9524 3333 or via the website.
The extent to which Council provides graffiti clean up on private property depends on the availability of allocated funds. Requested works are referred to a priority list for consideration.
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| Where will Council remove graffiti from? | | On the title boundary of private property (both residential and commercial) which is visible from a public place.
Council will not remove graffiti from private property owned by utilities (power poles, phone boxes, substations etc.). We will however be reporting these incidents to the respective utilities and we encourage residents to do likewise.
Note: Council will not remove graffiti where access on to private property is required (such as down a driveway) or the graffiti is above ground level (such as requiring ladder access). Residents may however contact Council’s graffiti management officer for advice on how best to remove this graffiti.
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| How will graffiti be removed? | | Council will use two primary methods to remove or obliterate graffiti.
These are:
Pressure washing/blasting
This system uses some chemical treatment together with Class A recycled water to wash off graffiti from hard surfaces. This may leave some shadow of original graffiti in/on porous or raw surfaces. Council provides no guarantee the graffiti will be completely removed in such circumstances.
Painting out
Where the graffiti occurs on painted surfaces, Council will paint over the graffiti on the surface and no more. The graffiti cover will be a neat rectangular shape (as far as is practical). The colour selected by Council’s authorised personnel will come from a limited colour palette.
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| Can I have an alternative paint colour? | | To cost-effectively manage the program the selection of paint colours has been limited to a preselected palette of colours. Should you require an alternative colour that better matches your property, options include:
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| providing the paint yourself to Council’s authorised personnel who will perform the works and return any left over paint; or | | engaging Council’s contractors directly (at your own expense) who may be able to colour match to your property.
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| Note: If you have received a Notice of Intention to Remove/Obliterate Graffiti and you wish to select your own colour you MUST CONSENT using the form attached to the notice and also provide your contact details for the alternative provision of paint.
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| What if I do not respond? | | If you do not object to the action described in the notice within 10 days of the date of the notice, Council may attend the subject property and take action to remove or obliterate the graffiti without further notice.
Pursuant to the provisions of the Graffiti Prevention Act 2007 compensation is not payable for any loss, damage or injury to property resulting from or arising out of any act or omission done in good faith by Council or any person authorised by Council exercising a power or performing a function relating to the removal or obliteration of graffiti in accordance with the Act.
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| What to do if graffiti reoccurs? | | If graffiti reoccurs on your property, we recommend that you notify the Police and promptly remove/obliterate the graffiti. Evidence suggests the prompt removal/ obliteration of graffiti assists to deter a reoccurrence.
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| Who can I contact to make alternative arrangements? | | Should graffiti be located within your title boundary or you wish to make alternate private arrangements, you may contact Council’s graffiti management officer for further information.
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