Council allocates funding towards continuous improvement program

Published on 08 May 2017

As part of its 2017–18 Draft Annual Budget, Glen Eira City Council has allocated funding towards a continuous improvement program to increase efficiency, reduce red tape, and make it easier for community members to transact with them.

The program focuses on the continuous improvement of Council services and assets, and has been developed to ensure Council focuses its efforts on the things that have been highlighted as of most importance by the community.

Glen Eira Mayor Cr Mary Delahunty said during the comprehensive consultation undertaken to form the Draft Council and Community Plan, community members indicated that Council should continue to deliver value-for-money services.

"This means improving services and assets, eliminating bureaucracy and wasted effort, and increasing our use of technology and contemporary ways of working to make it easier for you to do business with us," Cr Delahunty said.

"While requiring some initial up-front investment, the program will deliver meaningful medium-term efficiencies that Council will be able to reinvest into other areas of the business such as front-line services and City infrastructure. We have started with a review of our planning service, as we know that is one of the major touch-points for the community."

Cr Delahunty said the funding also included the upgrade of Council’s website.

"We will always provide the option of a face-to-face service. However, by investing in technology and process improvements, residents will also be able to choose to register and track their requests, update their information, and make payments online — and at a time that suits them," Cr Delahunty said.

"It will also help us improve awareness of Council’s services to ensure people can access what they need, when they need it."

The draft Budget and Community Plan is available online.

The closing date for comments and submissions is Thursday 1 June.