Freedom of Information

What is FOI?

The Freedom of Information Act 1982 (FOI Act) gives members of the public the right to seek access to all Council documents subject to a number of prescribed exemptions and exceptions which protect the public interest and the private affairs of people about whom Council holds information.

The FOI Act also gives an individual the right to request that incorrect information held about them by Council be amended or removed.

The term ‘document’ includes maps, films, microfiche, photographs, computer print outs, tape recordings and video tapes as well as written documents.

Procedure to make an FOI request

Members of the public can contact our FOI officer to discuss their request and to determine whether a request under FOI is necessary. Information may be readily available from us or under other legislation either with or without a charge.

How to make a request under the FOI Act

The request must be made in writing and addressed to:
Freedom of information officer
Glen Eira City Council
PO Box 42
Caulfield South VIC 3162

or by email to:

The request must specify the documents sought or, if this is not possible, give sufficient detail to enable the documents to be located.

A fee of $28.40 must accompany the request. Payment of the application fee can be made over the phone by credit card by contacting Council's Service Centre on 9524 3333, by cheque sent to the above postal address, or in person at the Service Centre. Processing of the application will be delayed if the fee is not provided. 

The request should indicate the form in which access is required (ie an opportunity to inspect the documents or to receive a copy of them) and include the applicant’s contact details.

Freedom of Information Application Form(PDF, 100KB)

Timeframe and reviews

Once Council’s FOI officer has received a request that complies with the FOI Act, the FOI officer must provide a decision in writing within 30 days from the date of receipt of a valid request.

An applicant who is unhappy with Council’s decision, may apply to the Information Commissioner for a review of the decision.

In addition, a complaint may be made to the Information Commissioner about Council taking an action or failing to take an action under the FOI Act, including a decision that a document does not exist or cannot be located. The complaint must be in writing and set out the nature of the complaint and identify Council as the subject of the complaint.

There are deadlines for applying to the Information Commissioner for a review of a Council decision.

Fees and charges

There are fixed and a variable costs involved in making an FOI request.

The fixed cost is the non-refundable application fee of $28.40. A request to waive the application fee can be made to us on grounds of financial hardship.

The variable costs are additional charges, depending on the nature of the request. These amounts are prescribed by the Freedom of Information (Access charges) Regulations 2014 and cover costs incurred in supplying copies of documents (including photocopying and routine searching) and making arrangements for viewing documents. We may require a deposit to be paid if the total cost of the FOI request is likely to exceed $50.

Further information about the FOI process and your rights of appeal is available from the Office of the Victorian Information Commissioner:

Telephone: 1300 842 364