Requests, Complaints and Feedback

Managing customer requests and complaints is a priority for the Glen Eira City Council. It is our promise to you that we will maintain the highest possible standards of service. If we do not meet these standards we will explain why and try to put things right. For more information about our service standards please visit our Service Charter web page.

To lodge a customer request or complaint you may visit our Customer Service Centre, call, email or complete the Make a Request Form to submit an online request. We have a customer request system to track, respond and report all customer requests and complaints. You can contact our Customer Service Centre at any time to be updated about your request.

Please note: we handle personal information in accordance with privacy laws and will use that information only for the purposes of handling the complaint in accordance with the Privacy and Data Protection Act 2014.

Glen Eira City Council
Corner Glen Eira and Hawthorn Roads, Caulfield
PO Box 42, Caulfield South 3162

Phone: 03 9524 3333
Fax: 03 9523 0339
Email: mail@gleneira.vic.gov.au