Managing customer requests and complaints is a priority for the Glen Eira City Council. It is our promise to you that we will maintain the highest possible standards of service. If we do not meet these standards we will explain why and try to put things right. For more information about our service standards please visit our Service Charter web page.
To lodge a customer request or complaint you may visit our Customer Service Centre, call, email or complete the Make a Request Form to submit an online request. We have a Customer Request System to track, respond and report all customer requests and complaints. You can contact our Customer Service Centre at anytime to be updated about your request.
Note that we handle personal information in accordance with privacy laws and will use that information only for the purposes of handling the complaint in accordance with the Privacy Act 2000. Glen Eira Town Hall is accessible to people of all-abilities. Customer parking, including disabled parking, is available.
Glen Eira City Council Corner Glen Eira and Hawthorn Roads, Caulfield PO Box 42 Caulfield South 3162 Phone: 03 9524 3333 Fax: 03 9523 0339 Email: mail@gleneira.vic.gov.au
Service Centre operating hours:Monday to Friday: 8am–5.30pm Tuesday: 8am–7.15pm
Building counter operating hours:Monday to Friday: 8.30am–5pm
Planning counter operating hours:Monday to Friday: 8.30am–5pm Tuesday: 8.30am–7.15pm
Glen Eira City Council is now National Relay Service-friendly. The TTY number 03 9524 3496 advertised on existing Glen Eira City Council publications will be no longer available from 1 July 2013. If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service.
OnlineInternet relay users connect to the National Relay Service then ask for 03 9524 3333.
By phoneIf you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service Teletypewriter (TTY) users phone 133 677 then ask for 03 9524 3333.
Speak and Listen (speech-to-speech) users phone 1300 555 727 then ask for 03 9524 3333.